Tiffany Alanis
Baytown,TX
Summary
Experienced Customer Service Representation, translated between Spanish speakers, in a fast paced restaurant, professionally cooked and kept a clean environment. As well with 5 years of experience, handling incoming calls, resolving customer complaints, inputting orders, managed multiple tasks . Dedicated to maintaining highest customer satisfaction.
Overview
6
6
years of professional experience
Work History
Bilingual Customer Service Representative
Rozzie Bs
09.2023 - 11.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
- Collaborated with team members to improve overall call center efficiency and performance, resulting in reduced wait times and increased productivity.
Customer Service Specialist Head Cashier
Shipley's Donuts
02.2021 - 09.2021
- Enhanced customer satisfaction by efficiently managing cashier transactions and promptly addressing concerns.
- Streamlined checkout process for quicker service, implementing effective cash handling procedures.
- Maintained accurate cash drawer, conducting thorough reconciliations at the end of each shift.
- Resolved customer complaints with professionalism and empathy, ensuring repeat business and loyalty.
- Boosted store sales through knowledgeable product recommendations and upselling techniques.
- Trained new hires on company policies and best practices, fostering a positive team environment.
Customer Care Representative
Dominos Pizza Inc.
05.2019 - 10.2019
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Streamlined call response times for improved customer experience through effective communication techniques.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Contributed to team success, consistently achieving call center performance metrics.
- Collaborated with cross-functional teams to resolve complex customer issues in a timely manner.
- Managed high call volume with exceptional professionalism and efficiency.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
Restaurant Busser
Lunas Restaurant
04.2018 - 04.2019
- Enhanced customer satisfaction by ensuring tables were cleared and cleaned promptly after guests left.
- Assisted servers in managing their sections effectively, providing timely water refills and bread service.
- Supported the overall dining experience by setting up tables with appropriate silverware, glassware, and linens.
- Contributed to smooth restaurant operations by promptly resetting tables for new customers.
- Maintained a clean and safe dining environment by sweeping floors, wiping down surfaces, and keeping walkways clear of debris.
- Collaborated with kitchen staff to ensure dishes were properly sorted and returned to the dishwashing area.
- Demonstrated strong teamwork by assisting servers with food delivery during peak times when needed.
Education
San Jacinto College District
Skills
- Customer Service Calls
- Refund Processing
- Document Translator
- Spanish Translator
- Sales Promotion
- Customer Support
- Caller Assistance
- Payment Collection
Languages
Spanish
Native or Bilingual
Timeline
Bilingual Customer Service Representative
Rozzie Bs
09.2023 - 11.2023
Customer Service Specialist Head Cashier
Shipley's Donuts
02.2021 - 09.2021
Customer Care Representative
Dominos Pizza Inc.
05.2019 - 10.2019
Restaurant Busser
Lunas Restaurant
04.2018 - 04.2019
San Jacinto College District
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