Tiffany Alexander
Porum
Summary
Successfully led multiple locations to operational excellence, enhancing team performance and compliance. Proven ability in inventory management and building strong client relationships, contributing to profitability. Recognized for exceptional leadership and communication skills, fostering a collaborative and efficient work environment.
Overview
17
17
years of professional experience
Work History
Regional Manager
Keystone Food Service
Shawnee, OK
08.2024 - Current
- Oversee multiple food service locations, focusing on operational excellence, and team leadership, including hiring / training staff, managing budgets, ensuring health and safety compliance.
- Inventory & procurement-oversee food/supply ordering, manage inventory levels, minimize waste.
- Compliance & Standards- Ensure adherence to all health codes, food safety regulation's, company policies.
- Build strong ties with school principles / superintendents, and child nutrition directors ,resolve issues to ensure satisfaction.
- Monitor budgets, and contribute to profitability goals.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Assisted in recruiting, hiring and training of team members and onsite managers.
- Reviewed and approved employees time sheets and PTO requests.
Office Manager
Hope Home Medical Supply
Stigler, OK
10.2009 - 08.2024
- 15 years of experience processing prior authorizations requests efficiently, ensuring timely responses for patient care.
- Compliance & Billing- Ensure adherence to healthcare laws ( HIPPA) and payer requirements ( Medicare,Medicaid, and private insurance).
- Assisted with Medicare, Medicaid, and private insurance audits.
- Initiated and managed DME accreditations for 15 years. Led triannual preparation efforts during that time. Maintained all required logs and records to support accreditation.
- Maintained records for oxygen licenses with the Oklahoma Board of Pharmacy and supported triannual inspections.
- Receive and processed DME requests, verify benefits, processed claims, and resolved denials.
- Maintained medical record compliance with regulatory standards and confidentiality protocols.
- Reviewed and analyzed medical documentation to determine eligibility for services.
- Managed inventory control processes to ensure optimal stock levels for medical supplies.
- Implemented filing system improvements, enhancing document retrieval efficiency and organization.
- Assisted in budgeting processes, tracking expenses to support financial accuracy and reporting.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Educated patients on proper usage and maintenance of their durable medical equipment, promoting safety and longevity.
CNA
Sequoyah Manor LLC
Sallisaw, OK
07.2008 - 10.2009
- Provided compassionate care to residents, ensuring comfort and dignity in daily activities.
- Assisted with personal hygiene tasks, promoting health and well-being among residents.
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Educated residents on health management practices, fostering independence in self-care routines.
Education
Certified Clinical Medical Assistant -
ICTC
Muskogee, Ok 04-2024
Medical Terminology -
ICTC
Muskogee, OK04-2024
High School Diploma -
Porum Public School
Porum, OK05-2007
Skills
- Operations & Leadership
- Compliance & Regulatory
- Healthcare & Administrative Expertise
- Inventory& Financial Controls
- Prior Authorization Processing
- Insurance Verification & Eligibility
- Medical Necessity documentation
- Medical Terminology
- HIPPA Compliance
- Attention to detail
- High- Volume case
- Medicare & Medicaid Authorizaton
- Audit Readiness & Documentation
- Patient & Provider Coordination
Timeline
Regional Manager
Keystone Food Service
08.2024 - Current
Office Manager
Hope Home Medical Supply
10.2009 - 08.2024
CNA
Sequoyah Manor LLC
07.2008 - 10.2009
Certified Clinical Medical Assistant -
ICTC
Medical Terminology -
ICTC
High School Diploma -
Porum Public School