Tiffany Alvarez
Maspeth,NY
Summary
Utilize strong organizational, communication, and interpersonal relation skills in a challenging and creative environment. An experienced individual is seeking a full-time position with an organization that values a strong background in assistance
Experienced with client relationship management, enhancing customer satisfaction through personalized service and strategic account planning. Utilizes negotiation and conflict resolution skills to maintain and renew client contracts, ensuring alignment with business objectives. Track record of leveraging analytical insights to drive client retention and business development.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Customer Service/Orderboard
Mary Taylor Wine
02.2025 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Vendor Manager
Elenteny Imports
04.2015 - 02.2025
- Coordinate and improve relationships with various, bicoastal warehouses
- The primary point of contact for all third-party warehouses
- Point of contact for all issues during deliveries for each warehouse
- Track issues on delivery through internal processes and confirm resolution on time
- Track refused and returned the product into inventory
- Manage monthly review of outside vendor information to ensure information accuracy
- Bill back warehouses for loss and breakage
- Manage inventory shutdown results by matching in our system and communicating adjustments to partners
- Work with the warehouse on the found product
Account Manager
Elenteny Imports
- Provide back-office administration for clients using the direct-to-trade distribution service
- Services include data entry, record maintenance, inventory management, and order fulfillment
- Point of contact for clients in the East Coast market, specifically New York and New Jersey
- Sensibly assigned accounts to sales representatives
Customer Service/Reception
Automation Graphics
04.2012 - 04.2015
- Answer and professionally handle multiple business phone lines, filing, mailing, and faxes
- Input data and process purchase orders into the database
- Track shipping notices, orders, and other records to determine shipping priorities and methods required to meet shipping and receiving schedules
- Create and maintain Lead letters
- Respond and maintain working relationships with customers and sales force inquiries; work closely with accounts and sales to ensure customer satisfaction
- Maintain customer database with current information
Supervisor/Front Line
BJ’s Wholesale Warehouse
11.2008 - 06.2010
- Supervised the front line of cashiers
- Balanced register receipts, coordinated schedules, and assisted customers with item locations in the club
- Other responsibilities included balancing the monetary transactions of the front line of cashiers
Sales Assistant/Customer Service Representative
JFD Sales Consulting Services
11.2006 - 09.2008
- Handled high-profile accounts including Government and Corporate accounts
- Processed purchased orders and returns for the entire company using a database system
- Coordinated and managed schedules of delivery and installation of furniture
- Maintained a ledger of all accounts receivable collections calls
- Duties include data entry, faxing, copying, and filing
- Attended weekly meetings with senior management providing accounting reports
Education
Certificate - Diagnostic Medical Sonography
Institute of Allied Medical Professions
New York, NY07.2010
New York Fertility Center
Flushing, NY07.2012
AMG Medical Group
Manhattan, NY02.2011
Skills
- Microsoft Operating System XP Professional
- Microsoft Office
- PowerPoint
- Word
- Excel
- Outlook
- Access
- QuickBooks
- 55 WPM
- Extensive knowledge of database systems
- Office Ally
Certification
CPR Certified
Timeline
Customer Service/Orderboard
Mary Taylor Wine
02.2025 - Current
Vendor Manager
Elenteny Imports
04.2015 - 02.2025
Customer Service/Reception
Automation Graphics
04.2012 - 04.2015
Supervisor/Front Line
BJ’s Wholesale Warehouse
11.2008 - 06.2010
Sales Assistant/Customer Service Representative
JFD Sales Consulting Services
11.2006 - 09.2008
New York Fertility Center
AMG Medical Group
Account Manager
Elenteny Imports
Certificate - Diagnostic Medical Sonography
Institute of Allied Medical Professions
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