Tiffany Anderson
Las Vegas,NV
Summary
Outgoing Leasing Consultant with background in marketing initiatives and recruiting techniques. Accomplished professional skilled in issue resolution and follow-up to promote resident satisfaction. Prioritizes work, organizes records and builds trust with attention to detail and excellent multitasking abilities.
Overview
1
1
year of professional experience
Work History
Leasing Consultant
JT Partners Solutions
Las Vegas, NV
08.2023 - Current
- Greeted potential tenants and provided information about the property.
- Conducted tours of available apartments, highlighting features and amenities.
- Resolved tenant complaints promptly and professionally while maintaining positive relationships with residents.
- Processed move-outs by completing final walkthroughs, collecting keys, inspecting unit condition and preparing documentation for accounting purposes.
- Inspected vacated units to determine necessary repairs or improvements prior to new occupancy.
- Assisted with the preparation of monthly reports including occupancy rates, delinquency percentages and market surveys.
- Responded to tenant requests for maintenance services in a timely manner.
- Provided excellent customer service to all tenants throughout their tenancy period.
- Handled incoming calls regarding availability of units, pricing information and other inquiries.
- Ensured that all paperwork was completed accurately in accordance with company policy.
- Updated resident data into property management software system daily.
- Processed transfer requests from existing tenants who wished to move within the same building or complex.
- Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
- Tracked leads using CRM software and followed up with interested parties.
- Contacted and followed up with tenants on renewal notices.
- Monitored competition in local markets to identify trends in pricing or amenities offered by competing properties.
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
- Detailed application requirements and answered questions from prospective tenants.
- Conducted informative and personalized tours, resulting in new leases.
- Used conflict resolution skills to quickly resolve issues among residents.
- Leveraged sales and marketing strategies to increase traffic, maintain closing ratios and exceed leasing goals.
- Encouraged prospective tenants to fill out applications after property tours.
- Maintained accurate records of correspondence with and from tenants.
- Escalated critical issues to property manager to deliver immediate resolution.
- Built brand loyalty by delivering stellar leasing experience to residents.
Education
Some College (No Degree) - Business Administration
San Joaquin Delta College
Stockton, CASkills
- Competitive Research
- Sales Techniques
- Resident Assistance
- Cash Handling
- Application Processing
- Issue Escalation
- Phone and Email Etiquette
- Property Tours
- Reporting and Correspondence
- Leasing Terms and Specifications
- Organized Mindset
- Clear Communication
- Lease Renewals
- Relationship Building
- Market Trends
- Creative Problem-Solving
- Basic Mathematics
- Property Inspections
- Administrative Oversight
- Customer Service Expertise
References
References available upon request.
Timeline
Leasing Consultant
JT Partners Solutions
08.2023 - Current
Some College (No Degree) - Business Administration
San Joaquin Delta College
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