Tiffany Aredodno
Casa Grande,AZ
Summary
With strong skills in customer service, time management and trend tracking, im able to trouble shoot any problem and create a successful resolution. Excellent verbal and written communication with a strong background encouraging positive behavior and exceeding goals.
Overview
7
7
years of professional experience
Work History
Front Desk Manager & Dispatcher
Mohawks Diesel/Mohawks Transport LLC
05.2018 - Current
- Managed front desk operations, ensuring smooth guest check-in and checkout processes.
- Managed employee records, verifying data and maintaining confidentiality of sensitive information.
- Managed Front Desk operations,Scheduling,Invoicing,and Payroll processing.
- Entered and maintained data in Quickbooks; organized files and records.
Call Center Representative
Sun Life Family Health Center
09.2024 - 08.2025
- Assisted customers with inquiries, providing accurate information and solutions.
- Handled incoming calls promptly, ensuring high-quality customer service experiences.
- Documented customer interactions in ECW software for accurate record-keeping.
- Resolved customer complaints efficiently, enhancing satisfaction levels.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
Correctional Officer
Corecivic
11.2023 - 04.2024
- Supervised inmate activities, ensuring compliance with institutional regulations and safety protocols.
- Conducted routine inspections of facilities to identify safety hazards and maintain security standards.
- Collaborated with law enforcement agencies to coordinate inmate transfers and manage high-risk situations.
- Implemented de-escalation techniques to resolve conflicts among inmates, fostering a safe environment.
- Monitored inmate behavior and reported violations, contributing to effective disciplinary actions.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
Case Manager
Cahra
10.2021 - 04.2022
- Coordinated care plans for clients, ensuring comprehensive support and resource allocation.
- Developed and implemented strategies to enhance client engagement and satisfaction.
- Monitored client progress, adjusting interventions based on evolving needs and outcomes.
- Collaborated with multidisciplinary teams to streamline service delivery and improve outcomes.
- Managed documentation processes, ensuring compliance with regulatory standards and accuracy in reporting.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
Education
High School Diploma -
Santa Cruz Valley Union Hgh School
Eloy, AZ05-2020
Skills
- Customer service
- Check-in and Check-out procedures
- Problem-solving skills
- Data Entry
- Call routing systems
- Bilingual Fluent Spanish and English
- Record-Keeping
- Computer Skills
- Exel, Microscoft, ECW
- Payroll
- Team player
Languages
Spanish
Native or Bilingual
Timeline
Call Center Representative
Sun Life Family Health Center
09.2024 - 08.2025
Correctional Officer
Corecivic
11.2023 - 04.2024
Case Manager
Cahra
10.2021 - 04.2022
Front Desk Manager & Dispatcher
Mohawks Diesel/Mohawks Transport LLC
05.2018 - Current
High School Diploma -
Santa Cruz Valley Union Hgh School