Hi, I’m
Tiffany Ariel DeRossett
Morongo Valley,CA
Summary
More than nine years working in differing industries including hospitality, distribution, and sales. Recognized for delivering unparalleled customer service with a verifiable track record of success backed by impeccable references.
Overview
22
years of professional experience
Work History
Azure Palm Hot Springs Resort and Spa
Reservations Agent
01.2025 - Current
Job overview
- Managed high call volume with exceptional attention to detail, resulting in fewer booking errors and cancellations.
- Developed strong relationships with travel agents and corporate clients, leading to increased referral business and repeat bookings.
- Provided customers with information about availability and pricing.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
AG SYSTEMS
ADMINISTRATIVE ASSISTANT, SALES ASSOCIATE, PRODUCTION ASSISTANT, BANKING ASSISTANT
01.2006 - 12.2024
Job overview
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
The Palm Springs Hotel
FRONT DESK, CONCIERGE, SALES, SUPERVISOR, SECURITY
01.2015 - 01.2017
Job overview
- Handled guest complaints promptly, ensuring swift resolution and fostering positive relationships with customers.
- Assisted guests with reservations, modifications, and cancellations in a courteous and professional manner.
- Enhanced customer satisfaction by providing timely and accurate information on hotel facilities and services.
- Performed administrative tasks including filing paperwork, maintaining inventory of office supplies and coordinating maintenance requests.
Celebrity Vacation Homes
PROPERTY MANAGER FOR 2 HISTORIC ESTATE VACATION RENTALS
01.2015 - 01.2017
Job overview
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
Hollywood Tans
SALES ASSOCIATE, CUSTOMER SERVICE REPRESENTATIVE
01.2004 - 01.2006
Guitar Center
SECURITY GUARD, CUSTOMER SERVICE REPRESENTATIVE
01.2003 - 01.2004
Education
MT. PARAN CHRISTIAN SCHOOLMarietta, GA
ARIZONA STATE UNIVERSITYTempe, AZ
ART INSTITUTE OF ATLANTADunwoody, GA
Skills
- Exceptional Customer Service
- Hospitality Management
- Employee Management
- Maintenance and Cleaning
- Shipping and Packaging
- New Product Introduction
- Budgeting/Record Keeping
- Problem Solving
- Inventory and Pricing Controls
- Computer/POS Scanning Use
Hobbies and Interests
- Local Palm Springs Events
- The Arts and Theater
- Photography
- Health and Nutrition
- Animals
Timeline
Reservations Agent
Azure Palm Hot Springs Resort and Spa
01.2025 - Current
FRONT DESK, CONCIERGE, SALES, SUPERVISOR, SECURITY
The Palm Springs Hotel
01.2015 - 01.2017
PROPERTY MANAGER FOR 2 HISTORIC ESTATE VACATION RENTALS
Celebrity Vacation Homes
01.2015 - 01.2017
ADMINISTRATIVE ASSISTANT, SALES ASSOCIATE, PRODUCTION ASSISTANT, BANKING ASSISTANT
AG SYSTEMS
01.2006 - 12.2024
SALES ASSOCIATE, CUSTOMER SERVICE REPRESENTATIVE
Hollywood Tans
01.2004 - 01.2006
SECURITY GUARD, CUSTOMER SERVICE REPRESENTATIVE
Guitar Center
01.2003 - 01.2004
MT. PARAN CHRISTIAN SCHOOL
ARIZONA STATE UNIVERSITY
ART INSTITUTE OF ATLANTA
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