Summary

Overview

Work History

Education

Skills

Timeline

Tiffany Ashford

Richardson,TX

Summary

Detail-oriented and customer-focused administrative and operations professional with experience supporting onboarding, payroll, benefits administration, customer service, and cross-functional coordination. Skilled at managing multiple priorities in fast-paced environments while maintaining accuracy and strong communication. Experienced working with systems including Salesforce, Oracle, Skyward, and Microsoft Office 365. Recognized for organization, problem-solving, and delivering exceptional support to both internal teams and customers.

Overview

years of professional experience

Work History

Administrative Assistant / Benefits Administrator

Greenville Independent School District

Greenville, TX

01.2023 - Current

Support employee benefits enrollment, and payroll documentation with a high level of accuracy and confidentiality.
Coordinate with multiple departments and external vendors to resolve employee and benefit-related issues.
Maintain accurate records, workflow documentation, and employee data within HR and finance systems.
Generate purchase orders and process vendor-related transactions while ensuring compliance with internal procedures.
Respond to employee inquiries and provide timely issue resolution regarding payroll, leave, and benefits.
Review data, monitor timelines, and assist with administrative reporting and tracking activities.
Manage competing priorities while supporting daily operational and administrative functions.

Office Manager

Epic Consulting and Contracting LLC

01.2020 - 01.2023

Managed daily office operations, scheduling, workflow coordination, and administrative support activities.
Maintained financial records, processed payroll-related documentation, and coordinated vendor communications.
Assisted with recruiting support, candidate prescreening, and onboarding documentation.
Improved office organization and supported process efficiencies across administrative functions.
Handled multiple projects simultaneously while maintaining strong attention to detail and accuracy.

Customer Service Associate

John Hancock Financial

01.2019 - 01.2021

Provided customer support for account inquiries, payment updates, and issue resolution in a fast-paced financial services environment.
Processed account changes and research requests while maintaining accuracy and compliance standards.
Utilized Salesforce, AWD, and eTreasury systems to manage customer information and workflow tasks.
Collaborated with internal teams to resolve customer concerns and ensure timely follow-up.

Program Specialist

Toyota Motor North America

01.2017 - 01.2019

Coordinated nationwide training and onboarding-related activities across the U.S. and Canada.
Managed enrollment tracking, reporting, scheduling, and documentation for employee programs.
Partnered with multiple departments to ensure smooth communication and timely completion of program requirements.
Maintained organized records and supported reporting and workflow management activities.

Payroll Specialist

Richardson Independent School District

Richardson, TX

01.2015 - 01.2017

Processed payroll transactions, employee updates, deductions, and compliance documentation for multiple departments.
Managed employee records, payroll adjustments, and direct deposit processing with strong attention to detail.
Assisted employees with payroll-related questions and issue resolutions.
Generated reports, reconciled payroll data, and maintained accurate documentation.
Supported new hire onboarding activities and payroll orientation processes.