Felicia Salazar
Opa-locka,FL
Summary
I am a compassionate and results driven customer support professional with experience in client communication, onboarding, account management, and live customer support within fast paced remote environments. I am skilled at handling high volume inbound and outbound calls while providing empathetic, solution oriented support and maintaining professionalism under pressure. I have experience using CRM systems, documenting customer interactions, troubleshooting account and platform issues, and collaborating across teams to ensure accurate and efficient resolutions. I am highly organized, detail oriented, and comfortable managing multiple tasks simultaneously while delivering positive customer experiences. Proficient in Salesforce, Microsoft Office, customer outreach, and relationship management.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Overnight Front Desk Agent
Loews Hotels
Miami Beach, FL
02.2026 - Current
- Delivered exceptional guest support while managing front desk operations in a fast paced hospitality environment.
- Assisted guests with reservations, inquiries, issue resolution, and account support while maintaining professionalism and attention to detail.
- Managed high volume phone communication and provided prompt, customer focused service.
- Demonstrated strong multitasking, communication, and problem solving skills while handling sensitive guest information.
Sales Coordinator
Varsity Tutors (Remote)
03.2022 - 02.2026
- Managed high volume inbound and outbound communication through phone, email, and CRM systems while delivering empathetic and professional customer support.
- Assisted customers by identifying needs, providing personalized solutions, and guiding them through onboarding and ongoing services.
- Documented customer interactions and maintained accurate records within Salesforce and internal systems.
- Resolved customer concerns and account issues while ensuring timely follow up and positive customer experiences.
- Collaborated with internal teams to support customer needs and improve service processes.
- Demonstrated strong multitasking and organizational skills while balancing multiple priorities in a remote environment.
Sales Coordinator
True Value Hardware / Optima Projects (Remote)
01.2021 - 01.2022
- Assisted customers with inquiries, product recommendations, and account support while maintaining professionalism and strong communication.
- Managed customer follow up, documentation, and ongoing support in a fast paced environment.
- Built positive customer relationships through empathy, problem solving, and responsive communication.
- Supported operational goals by collaborating with team members and maintaining accurate records.
Service Business Development Representative
Warren Henry Auto Group (Remote)
08.2016 - 11.2020
- Managed customer inquiries, appointment scheduling, and service related communication in a high volume customer support environment.
- Provided timely and professional solutions while maintaining strong customer relationships and satisfaction.
- Utilized CRM systems to document interactions, appointments, and follow up communication.
- Worked cross functionally with departments to ensure smooth communication and accurate customer support.
- Handled sensitive customer information with professionalism and confidentiality.
Education
High School Diploma -
Hialeah Miami Lakes Senior High School
Bachelor of Science - Human Resource Management
University of the West Indies
01.2027
Skills
- Customer Support & Customer Experience
- Inbound & Outbound Call Handling
- CRM Management (Salesforce)
- Phone, Email & Chat Support
- Customer Onboarding & Account Support
- Problem Solving & Conflict Resolution
- Documentation & Data Accuracy
- Multi-tasking in Fast Paced Environments
- Attention to Detail
- Microsoft Office Suite & Google Workspace
- Cross Functional Collaboration
- Platform & Account Troubleshooting
- Sensitive Information Handling
- Talkdesk, Genesys, Avaya & 3CX
Certification
Power BI Certification (Currently Pursuing)
Timeline
Overnight Front Desk Agent
Loews Hotels
02.2026 - Current
Sales Coordinator
Varsity Tutors (Remote)
03.2022 - 02.2026
Sales Coordinator
True Value Hardware / Optima Projects (Remote)
01.2021 - 01.2022
Service Business Development Representative
Warren Henry Auto Group (Remote)
08.2016 - 11.2020
Bachelor of Science - Human Resource Management
University of the West Indies
High School Diploma -
Hialeah Miami Lakes Senior High School