Erin Wilson
Summary
Results-driven hospitality professional with over X years of experience in front office operations, reservations management, and guest services within luxury hotel environments. Proven ability to optimize revenue, manage high-volume reservations, and deliver exceptional guest experiences. Adept at cross-functional collaboration with sales, revenue, and operations teams. Seeking to leverage strong organizational, communication, and client service skills in a Sales Coordinator role to support revenue growth and client relationships.
Overview
9
9
years of professional experience
Work History
Overnight Front Desk Agent
The Carlyle Hotel
New York, NY
10.2025 - Current
- Greeted guests with professionalism, ensuring a welcoming atmosphere upon arrival.
- Monitored inventory of front desk supplies, ensuring availability for daily operations without interruption.
- Collected room deposits, fees, and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
- Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
- Generated and printed daily financial reports to track hotel performance.
Reservations Manager
Gansevoort Hotel
New York, NY
10.2023 - 08.2025
- Managed daily operations and coordinated with multiple departments.
- Supported operational reporting and resource allocation to meet business objectives.
- Oversaw daily operations of reservations team, ensuring seamless guest experiences.
- Analyzed reservation data to forecast trends and adjust pricing strategies accordingly.
- Maintained strong relationships with key clients, resulting in repeat business and increased bookings.
Reservations Supervisor
The Roxy Hotel
New York, NY
07.2021 - 10.2023
- Supervised team operations and ensured accuracy of data entry and reporting.
- Maintained cross-departmental coordination to optimize service delivery.
- Conducted regular audits of reservation data, ensuring accuracy and compliance with company standards.
- Analyzed booking trends to inform strategic decisions on marketing initiatives and promotional offers.
Night Auditor / Acting Manager
DoubleTree by Hilton
New York, NY
04.2019 - 07.2021
- Handled nightly hotel operations, including reconciliations and emergency management.
- Maintained compliance with operational and financial protocols.
Reservationist
Marrakech Hotel
New York, NY
06.2017 - 04.2019
- Processed guest bookings and managed service requests efficiently.
- Assisted in standardizing operational procedures to improve service quality.
Education
Master of Arts - Education
Brooklyn College
Brooklyn, NY01.2019
Bachelor of Arts - Education
University of New Orleans
New Orleans, LA01.2012
High School Diploma - undefined
North Mesquite High School
Mesquite, TX01.2008
Skills
- Microsoft office
- Property management systems
- Accounting
- Guest relations
- Reservation management
- Strong work ethic
- Teamwork and collaboration
- Problem-solving
- Time management
- Multitasking and organization
Timeline
Overnight Front Desk Agent
The Carlyle Hotel
10.2025 - Current
Reservations Manager
Gansevoort Hotel
10.2023 - 08.2025
Reservations Supervisor
The Roxy Hotel
07.2021 - 10.2023
Night Auditor / Acting Manager
DoubleTree by Hilton
04.2019 - 07.2021
Reservationist
Marrakech Hotel
06.2017 - 04.2019
Bachelor of Arts - Education
University of New Orleans
High School Diploma - undefined
North Mesquite High School
Master of Arts - Education
Brooklyn College