Alexandra Santana
Dalhart
Summary
Dynamic and results-driven professional with extensive experience at Hampton Inn Suites, excelling in guest service and front desk operations. Proven ability to multitask and adapt in fast-paced environments, while training staff and ensuring operational excellence. Bilingual in English and Spanish, with strong payment processing skills and a commitment to enhancing customer satisfaction. Self-motivated Dairy Clerk with many years of experience. Thorough knowledge of food rotation, automated checking systems, and stocking procedures with dedication to detailed and organized displays and comprehensive store communication. Ready to take on the responsibility of an entire dairy section.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front Desk Agent (Overnight)
Hampton Inn Suites
Dalhart
09.2024 - 09.2025
- Responded promptly to guest inquiries and resolved issues with professionalism.
- Monitored lobby area for cleanliness and comfort, ensuring a welcoming environment.
- Trained new front desk staff on procedures and customer service standards.
- Answered phones, responded to inquiries, and took messages.
- Assisted with check-in and check-out procedures for guests.
- Inputted guest information into computer system accurately and securely.
- Processed payments accurately and efficiently.
- Managed cash drawer responsibly throughout shift.
Cashier / Produce clerk / Dairy clerk
United Supermarket
Dalhart
11.2022 - 05.2024
- Communication: Retail jobs often involve a considerable amount of interaction with customers and coworkers, so communication skills are essential.
- Attention to detail: This is crucial for tasks like handling money, and displaying products.
- Processed customer transactions accurately and efficiently at United Supermarket.
- Handled cash, credit, and gift card payments securely and responsibly.
- Collaborated with team members to ensure smooth operational flow during busy periods.
- Trained new cashiers on register operations and customer service standards.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
Education
HIGH SCHOOL -
Dalhart High School
Dalhart, TX05-2022
Skills
- Multitasking
- Time management
- Adaptability
- Microsoft Office Specialist
- Active listening
- Payment processing
- Guest service
- Front desk operations
- Fluent in English and Spanish
Websites
Awards
- Microsoft Office Specialist Certificate
- Visual Art Scholastic Achievement Certificate
Certification
- Microsoft Office Specialist
Languages
English
Professional
Spanish
Professional
Accomplishments
- Visual Art Scholastic State Medalist
Timeline
Front Desk Agent (Overnight)
Hampton Inn Suites
09.2024 - 09.2025
Cashier / Produce clerk / Dairy clerk
United Supermarket
11.2022 - 05.2024
HIGH SCHOOL -
Dalhart High School