Summary
Overview
Work History
Education
Skills
Languages
Timeline
Indira Flores

Indira Flores

Hollywood,FL

Summary

Dynamic adept at enhancing safety protocols and fostering team morale. Recognized for exceptional problem-solving and critical thinking skills, successfully reducing incidents of theft through vigilant monitoring and effective communication. Committed to delivering outstanding customer service while maintaining a secure environment.

Dynamic in professional with extensive experience, Adaptable professional, excelling in customer service and problem-solving.

Recognized for enhancing team performance and implementing effective security measures, Skilled in critical thinking and time management, consistently delivering results under pressure while fostering a positive work environment.

Recognized for enhancing safety protocols and fostering team collaboration. Adept at problem-solving and critical thinking, I successfully reduced incidents of theft through vigilant monitoring and effective communication. Committed to exceptional customer service and maintaining a secure environment while managing multiple priorities.

Overview

16
16
years of professional experience

Work History

Overnight Front Desk

First Service Residential
01.2017 - 03.2025
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Security Officer Supervisor

Allied Barton
02.2014 - 01.2017
  • Supervised a team of security officers, ensuring adherence to company policies and maintaining high morale among staff members.
  • Developed detailed incident reports, providing comprehensive information for management review and decisionmaking.
  • Handled sensitive information discreetly while adhering to strict confidentiality guidelines set forth by the organization.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Reduced incidents of theft and vandalism by closely monitoring surveillance cameras and diligently patrolling the premises.
  • Collaborated with local law enforcement agencies to provide a secure environment for company employees and visitors.
  • Evaluated performance of security personnel, offering constructive feedback and guidance for improvement when necessary.
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
  • Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Effectively resolved conflicts between staff members or visitors, employing strong communication skills and level-headed problem-solving techniques.
  • Maintained accurate records of employee schedules, time off requests, and overtime hours worked by security officers under my supervision.
  • Provided exceptional customer service to clients, addressing concerns promptly and professionally while maintaining a focus on safety and security.
  • Actively participated in regular meetings with upper management to discuss ongoing security issues, trends, and potential risks facing the company.
  • Enhanced security measures by implementing new procedures and conducting regular training sessions for security officers.
  • Implemented access control systems, effectively preventing unauthorized entry into restricted areas of the facility.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Checked and verified photo identification prior to granting facility access.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Trained security workers on site-specified procedures.
  • Recorded daily security occurrences in site assignment log.
  • Conducted fire drills and other simulated emergencies to determine overall site safety.
  • Developed and implemented security policies, procedures and systems to protect personnel, property and data.

Security Officer Supervisor & Road Captain

South Florida Security Group
03.2009 - 01.2013
  • Supervised a team of security officers, ensuring adherence to company policies and maintaining high morale among staff members.
  • Developed detailed incident reports, providing comprehensive information for management review and decisionmaking.
  • Handled sensitive information discreetly while adhering to strict confidentiality guidelines set forth by the organization.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Reduced incidents of theft and vandalism by closely monitoring surveillance cameras and diligently patrolling the premises.
  • Collaborated with local law enforcement agencies to provide a secure environment for company employees and visitors.
  • Evaluated performance of security personnel, offering constructive feedback and guidance for improvement when necessary.
  • Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Effectively resolved conflicts between staff members or visitors, employing strong communication skills and level-headed problem-solving techniques.
  • Maintained accurate records of employee schedules, time off requests, and overtime hours worked by security officers under my supervision.
  • Provided exceptional customer service to clients, addressing concerns promptly and professionally while maintaining a focus on safety and security.
  • Actively participated in regular meetings with upper management to discuss ongoing security issues, trends, and potential risks facing the company.
  • Enhanced security measures by implementing new procedures and conducting regular training sessions for security officers.
  • Implemented access control systems, effectively preventing unauthorized entry into restricted areas of the facility.
  • Assisted in the hiring process for new security officers by reviewing applications, conducting interviews, and providing recommendations to management.
  • Assisted in the development of security plans for special events, coordinating with multiple departments to ensure seamless execution.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Checked and verified photo identification prior to granting facility access.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Managed security staff rotation for position coverage on breaks.
  • Trained security workers on site-specified procedures.
  • Completed shift handover reports and debriefed next shift upon arrival.
  • Recorded daily security occurrences in site assignment log.
  • Performed security investigations and reported findings to client management.
  • Provided first-line support to shift workers during incidents and escalated situations as appropriate.
  • Conducted fire drills and other simulated emergencies to determine overall site safety.
  • Monitored and evaluated performance of security personnel and provided feedback to improve performance.
  • Assessed electronic security systems and reported malfunctions.
  • Developed and implemented security policies, procedures and systems to protect personnel, property and data.

Education

12 Grede -

Miami Springs Senior High , Miami Springs

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Attention to detail
  • Time management
  • Flexible and adaptable
  • Dependable and responsible
  • Multitasking
  • Multitasking Abilities
  • Excellent communication
  • Critical thinking
  • Computer skills
  • Organizational skills
  • Calm under pressure
  • Active listening
  • Organization and time management
  • Decision-making
  • Problem resolution

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Overnight Front Desk - First Service Residential
01.2017 - 03.2025
Security Officer Supervisor - Allied Barton
02.2014 - 01.2017
Security Officer Supervisor & Road Captain - South Florida Security Group
03.2009 - 01.2013
Miami Springs Senior High - 12 Grede ,

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Indira Flores