TIFFANY BANGLE
Woodburn
Summary
Dynamic and dedicated Customer Service Representative with extensive experience in the financial sector, adept at fostering strong client relationships and ensuring exceptional service delivery. Recognized for a positive attitude and collaborative spirit, consistently contributing to team success while prioritizing customer satisfaction. Expertise in optimizing processes for quality and efficiency enhances overall performance and client experience. Passionate about building lasting partnerships that drive business growth and elevate organizational success.
Overview
12
12
years of professional experience
Work History
Branch Service Specialist
OnPoint Community Credit Union
McMinnville, OR
11.2020 - Current
- Facilitated member transactions, ensuring accuracy and compliance with credit union policies.
- Trained new staff on branch operations and customer service protocols.
- Implemented process improvements to streamline daily operations and reduce wait times.
- Handled customers' complaints and questions with utmost professionalism to restore satisfaction and maintain loyalty to branch.
- Built trusting relationships with members by offering sound financial advice and personalized service.
- Utilized IRA Direct and Ascensus platforms to streamline account management processes.
- Demonstrated expertise in managing IRA and HSA accounts.
Personal Support Worker
Marion County Oregon Health and Human Services
Salem, OR And Surrounding Areas
01.2018 - Current
- Provided compassionate support to individuals with disabilities, enhancing daily living activities and personal care.
- Assisted clients in developing life skills, promoting independence and self-sufficiency.
- Documented client progress and behavior changes, ensuring accurate record-keeping for assessments.
- Collaborated with multidisciplinary teams to create tailored care plans addressing individual needs.
Personal Banker 2 = Customer Success Specialist
Wells Fargo
Salem, OR
02.2020 - 11.2020
- Developed tailored solutions for diverse clients, encompassing deposit, lending, and investment services.
- Formulated strategic financial solutions aimed at enhancing client satisfaction and financial well-being.
- Facilitated client inquiries by providing detailed insights into bank accounts, institutional policies, financial products, and associated services.
- Assessed client banking needs and provided tailored recommendations for financial products to enhance overall satisfaction.
Sales Associate
Coach
Woodburn, OR
11.2019 - 01.2020
- Monitored emerging trends and delivered expert customer service to enhance product selection.
- Conducted regular reviews of current promotions, exchange guidelines, payment policies, and security practices to maintain industry standards and mitigate risks.
- Maintained up-to-date store product and promotional knowledge to support sales objectives.
- Facilitated shopper engagement by delivering assistance and detailed information on merchandise and product features.
- Monitored and restocked merchandise in assigned areas, reorganizing displays as necessary to enhance customer experience and product accessibility.
- Engaged with customers through welcoming greetings and personalized support in item selection to foster a positive shopping experience.
Personal Banker
KeyBank
Portland, OR
12.2018 - 06.2019
- Provided clients with budget management and financial guidance.
- Partnered with loan and mortgage officers and financial advisors to provide clients with optimal financial solutions.
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
- Created strategic financial solutions to suit individualized client needs.
- Networked to build client base and promote products to new and existing clients.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Expanded customer relationships by maintaining regular follow-up processes and rapport with each customer.
- Performed cash and check balancing to verify all daily and monthly cash accounts for accuracy.
National Scheduling Coordinator
Naegeli Deposition And Trial
Portland, OR
09.2017 - 12.2018
- Facilitated the recruitment and onboarding of national court reporters.
- Facilitated rate negotiations to optimize contract terms and enhance profitability.
- Conducted comprehensive training sessions to equip new hires with essential scheduling skills and knowledge.
- Managed call scheduling to enhance customer engagement and drive sales of supplementary products and services.
- Performed meticulous data entry into Assistant Legal Manager (ALM) program, enhancing data integrity and accessibility.
- Leveraged company programs to maintain productivity while working both from home and in the office setting.
- Authored comprehensive incident reports and spearheaded problem resolution initiatives.
- Engaged directly with President of National Operations to support organizational goals and enhance operational efficiency.
- Naegeli is a innovative court reporting and trial support corporation pushing the boundaries of technology and exemplary service that is trusted by some the the most prestigious attorneys in the nation to provide strategic case winning solutions.
Personal Banker - NMLSR - SAFE REGISTERED
Wells Fargo Bank
Portland, OR
03.2017 - 09.2017
- Created strategic financial solutions to suit client needs and promote branch services.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Adhered to Wells Fargo security and audit procedures.
- Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
- Maintained confidentiality of bank records and client information.
- Processed cash withdrawals.
- Balanced daily cash deposits and bank vault inventory with a zero error rate.
- Opened new customer accounts, including checking, savings and lines of credit.
- Supplied tellers with coin and currency as needed.
- Trained employees on cash drawer operation.
Customer Service Sales Representative
Wells Fargo Bank
Troutdale, OR
04.2016 - 03.2017
- Assisted in opening new customer accounts, facilitating loans, and establishing lines of credit. Supported customers in setting up accounts and securing loan options. Aided in the creation of customer accounts and lines of credit.
- Managed customer inquiries and efficiently resolved issues to enhance overall satisfaction with products and services.
- Facilitated processing of sales referrals while promoting bank services and products.
- Oversaw branch opening and closing procedures to ensure operational efficiency.
- Executed teller duties on an as-needed basis, maintaining operational efficiency and client satisfaction.
- Ensured strict compliance with established policies and procedures.
- Protected sensitive bank and client information to support compliance with regulatory requirements.
- Executed prompt, accurate, and exceptional customer service to enhance client satisfaction.
- Reviewed and approved teller transactions, safeguarding accuracy and customer trust.
Lead Teller
Wells Fargo Bank
Gresham, OR
10.2015 - 04.2016
- Oversaw cash transaction operations to enhance customer service efficiency. Maintained integrity of cash drawers through careful balancing and reconciliation. Managed loan payment processes and issuance of cashier's checks to support client transactions.
- Facilitated training sessions for new tellers on banking procedures.
- Facilitated communication by addressing phone inquiries and responding to emails concerning banking product information.
- Managed cash withdrawal procedures, ensuring compliance with financial regulations and enhancing transaction accuracy.
- Oversaw daily balancing of cash deposits and bank vault inventory to maintain financial integrity.
- Implemented and monitored opening and closing procedures for main branch to enhance customer service experience.
- Ensured protection of sensitive bank records and client data to uphold trust and compliance.
- Evaluated and granted approvals on teller transactions to uphold financial integrity and security protocols.
- Implemented and maintained adherence to Wells Fargo's security and audit standards to safeguard operations.
- Conducted periodic cash drawer counts for all tellers to maintain financial integrity and accountability.
- Security officer/ part of the management team.
- Delivered constructive feedback and performed daily observations to foster positive coaching for tellers.
Teller
Wells Fargo
Gresham, OR
06.2014 - 10.2015
- Delivered prompt, accurate and excellent customer service.
- Adhered to Wells Fargo's security and audit procedures.
- Balanced daily cash deposits and bank vault inventory.
- Processed treasury, tax and loan payments.
- Maintained confidentiality of bank records and client information.
- Directed specific questions to appropriate branch personnel.
- Assembled in-store marketing displays.
- Examined checks for identification and endorsement.
- Processed cash withdrawals.
- Balanced my personal cash drawer daily.
Education
Accelerated ASL, Dance, Business
Portland Community College
Portland, OR, United StatesSkills
- Enhance customer satisfaction
- Strong verbal communication
- Employee training
- Effective time management
- Proficient in American Sign Language
- Performance-oriented
- Team management
- Dedicated work ethic
Languages
ASL
Limited Working
Timeline
Branch Service Specialist
OnPoint Community Credit Union
11.2020 - Current
Personal Banker 2 = Customer Success Specialist
Wells Fargo
02.2020 - 11.2020
Sales Associate
Coach
11.2019 - 01.2020
Personal Banker
KeyBank
12.2018 - 06.2019
Personal Support Worker
Marion County Oregon Health and Human Services
01.2018 - Current
National Scheduling Coordinator
Naegeli Deposition And Trial
09.2017 - 12.2018
Personal Banker - NMLSR - SAFE REGISTERED
Wells Fargo Bank
03.2017 - 09.2017
Customer Service Sales Representative
Wells Fargo Bank
04.2016 - 03.2017
Lead Teller
Wells Fargo Bank
10.2015 - 04.2016
Teller
Wells Fargo
06.2014 - 10.2015
Accelerated ASL, Dance, Business
Portland Community College
Activities and Honors
OnPoint CCU Best Member Experience Award. Wells Fargo Circle of Stars award. Regional recognition for becoming the Wells Fargo @ Work Advocate for 2 different branches., Regional recognition for being a Wells Fargo Volunteer for Junior Achievement: Providing community and financial education to grade school kids in their classrooms.