Danielle Naples, MS, RD, LD, ACE-CHC
Avon Lake,OH
Summary
A dynamic leader with extensive experience in driving engagement through innovative technology solutions and effective team leadership. Expertise in optimizing health coaching programs, while fostering well-being, and empowering clients through personalized care. Seeking to leverage skills to further advance health initiatives, and improve client experiences.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Department Manager II
Cleveland Clinic
Remote
12.2021 - Current
- Leader of a remote team of 25 health coaches, providing virtual, message-based health coaching.
- Implemented a new coaching technology solution for enhanced patient experience and outcomes.
- Optimized workflows for technology-driven health coaching projects.
- Increased engagement via streamlined program offerings, from a disease-specific to a person-centric focus.
- Contributed to studies to improve patient PHQ-9 scores through health coaching for psoriasis and psoriatic arthritis.
- Managed stakeholder accounts through regular communication, collaboration, and outcome delivery.
- Facilitated Coach-Patient interactions within weight management and tobacco cessation services.
- Revamped scheduling strategies for better intervention selection for patient navigation groups.
- Assisted senior leadership through enterprise transitions and organizational change.
Owner | Dietitian
Private Practice | Naples Nutrition
Remote
10.2019 - Current
- Delivered nutrition counseling focused on functional medicine approaches.
- Developed therapeutic wellness plans tailored to the specific needs and preferences of clients.
- Recommended high-quality supplements based on clients' nutritional needs and preferences.
- Performed administrative tasks such as scheduling appointments or filing paperwork associated with patient care activities.
Program Manager I
Cleveland Clinic
Remote
06.2021 - 12.2021
- Oversaw development, implementation, and maintenance of coaching programs for diverse groups.
- Led enhancement projects in technology platforms, programs, and communication systems.
- Contributed to the development of a catalyst grant proposal for smoking cessation collaboration with pulmonology.
- Conducted weekly meetings with senior coaching staff to discuss program enhancements.
- Provided mentorship to junior staff and recent graduates.
- Conducted wellness workshops with dietetic interns.
- Coordinated presentation requests for wellness teams.
- Revised and improved coaching reminder workflows.
- Developed a self-guided coaching program tailored for patients.
Senior Health Coach
Cleveland Clinic
Remote
05.2018 - 06.2021
- Team lead of clinical coaching initiatives, collaborating with providers to integrate health coaching into patient care.
- Supervised coaching staff engaged with Cleveland Clinic patient care.
- Supported program creation focused on health, behavioral change, and wellness.
- Reviewed and audited data regularly to ensure the accuracy of reports.
- Facilitated Share Medical Appointment during American Medical Group Association Case Study on Obesity Care Model Collaborative.
- Co-contributor on a medical student research project: The Impact of eCoaching on CardioMetabolic Parameters in Patients with Pre-diabetes, Diabetes, and Obesity.
- Co-led session at Wellness Grand Rounds focused on Health Coaching and Patient Care.
- Guide dietetic interns throughout their department rotations.
- Presented poster on eCoaching's effects on cardio-metabolic parameters at Cleveland Clinic Diabetes, Obesity, and Cardiovascular Summit.
Junior Health Coach
Cleveland Clinic
Remote
12.2016 - 05.2018
- Implemented therapeutic health coaching strategies to support clients in modifying their behaviors for better health outcomes.
- Participated in co-facilitating SMA for a two-year American Medical Group Association Case Study focusing on the Obesity Care Model Collaborative.
- Delivered customized education, accountability, and support to clients using virtual health coaching programs.
- Supported client behavior modification through various communication channels, including email, phone, and group meetings.
- Conducted presentations on educational health topics such as nutrition, sleep, mindfulness, and exercise.
Nutrition Lecturer
Ohio University School of Medicine
Athens, OH
08.2012 - 09.2017
- Instructed second-year medical students on nutrition and immunity in both classroom and distance settings.
- Created nutrition-related exam questions with oversight from the course instructor.
Clinical Dietitian
Cleveland Clinic
Cleveland, OH
05.2016 - 12.2016
- Delivered ambulatory nutrition therapy across in-person, virtual, and group formats.
- Analyzed nutrition-related diagnostic labs and assessments like Genova Nutri-Eval, GI Effects, and Cyrex Labs to craft personalized care plans.
- Designed handouts and resources for departmental use and patient education.
- Engaged in continuous learning initiatives.
Chiropractic Assistant
The Drugless Doctors
Westlake, OH
11.2014 - 05.2016
- Conducted initial and follow-up nutritional assessments, food and fitness journal evaluations, and provided feedback.
- Provided support to chiropractic doctors during biometric screenings.
- Reconciled outstanding insurance and patient balances for services rendered
- Attended professional seminars on behalf of the company.
Dietitian
Appalachian Behavioral Healthcare
Athens, OH
07.2013 - 07.2014
- Formulated and carried out detailed nutrition plans tailored to individuals with mental illnesses.
- Collaborated with interdisciplinary teams such as treatment, infection control, and pharmaceutical groups.
- Prepared and presented quarterly updates for patient nutritional progress.
- Expedited completion timelines for nutrition screens and consults from five working days to two business days.
Junior Health Coach
Cleveland, OH
Cleveland, OH
02.2012 - 11.2013
- Empowered clients with personalized accountability through email-based health coaching.
- Conducted workshops focused on promoting healthier lifestyles through mindfulness techniques, proper nutrition, and modifying exercise routines.
Education
Master of Science - Human Nutrition & Functional Medicine
University of Western States
Virtual12.2015
Registered Dietitian - Dietetics
Cleveland Clinic Dietetic Internship
Cleveland, OH07.2011
Bachelor of Science - Health Sciences & Nutrition
Keene State College
Keene, NH05.2010
Skills
- Effective team leadership
- Balanced work ethic with well-being
- Responsive to new challenges
- Data-driven business reporting
- Analytical business planning skills
- Adept at utilizing technology solutions
- Organizational change management
- Enhance customer satisfaction
Professional Development
- Project Management in a Culture of Improvement MyLearning
- Project Management Simplified via LinkedIn Learning
- Emotional Intelligence Fundamentals
- Tackling Life's Challenges: Building Resiliency
- Maximizing Your SMA Efficiency for Experienced Facilitators Seminar
- Getting Started with Shared Medical Appointments Overview Seminar
- PESI Cognitive Behavioral Therapy Self-Study Certification Training
- Cleveland Clinic/HIMSS Patient Experience Empathy & Innovation Summit
Certification
American Council on Exercise Certified Health Coach
- 200HR YTT through Yoga Renew – in progress
- Weight Management Specialist
Timeline
Department Manager II
Cleveland Clinic
12.2021 - Current
Program Manager I
Cleveland Clinic
06.2021 - 12.2021
Owner | Dietitian
Private Practice | Naples Nutrition
10.2019 - Current
Senior Health Coach
Cleveland Clinic
05.2018 - 06.2021
Junior Health Coach
Cleveland Clinic
12.2016 - 05.2018
Clinical Dietitian
Cleveland Clinic
05.2016 - 12.2016
Chiropractic Assistant
The Drugless Doctors
11.2014 - 05.2016
Dietitian
Appalachian Behavioral Healthcare
07.2013 - 07.2014
Nutrition Lecturer
Ohio University School of Medicine
08.2012 - 09.2017
Junior Health Coach
Cleveland, OH
02.2012 - 11.2013
Master of Science - Human Nutrition & Functional Medicine
University of Western States
Registered Dietitian - Dietetics
Cleveland Clinic Dietetic Internship
Bachelor of Science - Health Sciences & Nutrition
Keene State College
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