Wilaiporn Binhasan-Pappas
East Greenwich,RI
Summary
Dynamic Department Manager with a proven track record at McDonald's Restaurant, excelling in customer engagement and team leadership. Enhanced efficiency through strategic inventory management and streamlined processes, resulting in improved customer satisfaction. Recognized for fostering a positive work environment and effectively evaluating employee performance to drive accountability and success.
Overview
7
7
years of professional experience
Work History
Department Manager
McDonald's Restaurant
08.2020 - Current
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Established clear performance expectations for staff members which led to increased accountability.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
Assistant Manager
Lim's Thai Restaurant
01.2018 - 03.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
Graduate Certificate - Accounting
CCRI
Warwick, RI07-2016
Skills
- Customer engagement
- Team leadership
- Effective team leadership
- Team management
Languages
Thai
Full Professional
Timeline
Department Manager
McDonald's Restaurant
08.2020 - Current
Assistant Manager
Lim's Thai Restaurant
01.2018 - 03.2020
Graduate Certificate - Accounting
CCRI
Similar Profiles
Steven CruzSteven Cruz
Area Supervisor at McDonald's RestaurantArea Supervisor at McDonald's Restaurant
Nazlynne NzyokaNazlynne Nzyoka
Crew Member at McDonald's RestaurantCrew Member at McDonald's Restaurant
Avril HowardAvril Howard
Crew Member at McDonald's RestaurantCrew Member at McDonald's Restaurant
Cody KentCody Kent
Mcdonalds at McDonald's RestaurantMcdonalds at McDonald's Restaurant
Ethan GiorgioEthan Giorgio
Internship Student at The Preserve - Sporting Club & ResortInternship Student at The Preserve - Sporting Club & Resort