Tiffany Bebley

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• Completed intensive training in emergency call-taking and public safety dispatch operations within a high-volume emergency communications center.
• Handled incoming 911 and non-emergency calls, gathering critical information and accurately entering incident details into the Computer Aided Dispatch (CAD) system.
• Utilized multi-line phone systems, radio communications, and emergency dispatch software to support fire and emergency response operations.
• Verified addresses, locations, and caller information to ensure accurate routing of emergency services.
• Demonstrated ability to remain calm, professional, and efficient in high-stress situations while assisting callers during emergencies.
• Collaborated with supervisors and trainers to meet department training benchmarks and performance standards.
• Successfully obtained Florida Public Safety Telecommunicator (PST) Certification.

Certification:

Florida Public Safety Telecommunicator (PST) – Passed with 85%

Licensed Florida 6-20 All Lines Adjuster, authorized to investigate, evaluate, and settle property and casualty insurance claims.

• Reviewed and analyzed auto accident claims, policy coverage, and liability to determine appropriate claim handling and resolution.

• Communicated with policyholders, claimants, repair facilities, and law enforcement to gather documentation and verify claim details.

• Assessed damages using reports, estimates, and supporting documentation to determine claim value and settlement eligibility.

• Maintained accurate records and documentation while managing multiple claims in a fast-paced environment.

• Provided clear explanations of coverage, claim status, and settlement decisions while maintaining high levels of customer service.

• Utilized strong problem-solving, negotiation, and investigative skills to support fair and timely claim resolutions.

License:

Florida 6-20 All Lines Adjuster License

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• Coordinated daily transportation operations and driver assignments to ensure timely and efficient service for passengers.
• Monitored driver routes and schedules using dispatch and tracking systems, providing real-time updates and support.
• Communicated with drivers, customers, and internal teams to resolve service issues and maintain operational flow.
• Maintained accurate records of trip information, driver activity, and service logs.
• Assisted with route adjustments, scheduling changes, and emergency service requests.
• Provided professional customer service while managing high call volumes and time-sensitive transportation requests.
• Demonstrated ability to multitask, prioritize urgent requests, and remain calm in fast-paced environments.

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• Reviewed and moderated user-generated content for Facebook and Instagram, ensuring compliance with platform safety policies and community guidelines.
• Evaluated reports related to sensitive or harmful content, making accurate decisions based on established policy frameworks.
• Maintained strict adherence to confidentiality and data security standards while working with internal moderation tools.
• Promoted to Training Lead, responsible for onboarding and mentoring new moderators within the Trust & Safety department.
• Facilitated training sessions on policy interpretation, moderation tools, and quality assurance standards.
• Provided coaching and performance feedback to team members to improve accuracy, policy comprehension, and productivity.
• Assisted management with quality reviews and operational support to maintain high moderation accuracy across the team.
• Demonstrated ability to work in high-volume, fast-paced environments while maintaining attention to detail.