Tiffany Bell
Jacksonville,FL
Summary
Seeking a challenging position to leverage acquired skills and knowledge for personal and professional growth, while contributing as an asset to the company.
Overview
17
17
years of professional experience
Work History
Medicare D Customer Service (Patient Care Advocate)
Cigna- Express Scripts
01.2023 - Current
- Handle inquiries about patient medications and benefit offerings, providing tools for customers to manage their healthcare effectively, and play a crucial role in empowering them to take control of their health. Answer questions and resolve issues related to patient medications, benefits, and healthcare policies. Offer accurate and comprehensive information about healthcare products, services and policies. Respond to inbound and outbound calls from patients, healthcare providers and other stakeholders. Address customer concerns and complaints effectively and efficiently. Keep accurate records of customer interactions and transactions. Understand and interpret medical abbreviations (SIG codes) and other relevant information. Handle patient prescription requests and enter refill orders for processing. Ensure all interactions and data handling comply with HIPAA regulations. Utilize pharmacy and scheduling programs for documentation and patient scheduling.
Customer Service
Internal Revenue Service
01.2019 - 01.2023
- Uses interviewing techniques, reviews individual circumstances and goals, and advises on the most advantageous ways to meet them. Elicits sensitive, personal and financial information. Makes determinations and uses sound judgment concerning controversial matters in reporting as appropriate the degree to which the individual understood their responsibilities and whether errors in their records reflected honest mistakes or fraudulent intent. Develops, analyzes and evaluates information involving the research of records and the nature of each inquiry including the way it was presented in order to inform and advise, answer inquiries, or resolve problems related to the unique circumstances of each individual or fulfill regulatory requirements.
Technical Support Specialist
Convergys (Apple Project)
01.2014 - 01.2018
- Diagnose and resolve hardware, software, and network issues, often using a combination of troubleshooting methods, diagnostic tools, and software. Guide users through technical processes, provide clear instructions, and offer actionable tips to resolve problems. Communicate effectively with customers and colleagues, both verbally and in writing, documenting issues, resolutions, and follow-up actions. Identify and escalate complex issues to more experienced staff or engineers, and report on the status of support requests.
Warehouse
Coach
01.2012 - 01.2013
- The duties within this job were package removal, pick orders, gift wrap, crimping, and prepare and ship orders for customers.
Telemarketing
Dial America
01.2011 - 01.2012
- The duties within this job were to make calls from automatic dialer, read from script to sell magazines subscriptions for sponsor and upsell 2nd, 3rd and 4th magazine to customer.
Health Information Management
UF
01.2008 - 01.2010
- The duties of this job were to manage, analyze and organize patient medical records and databases for statistical reports and studies. I designed and manage health information systems to ensure they meet medical, legal and ethical standards and see that each patient's medical record is complete, confidential and safeguarded.
Education
High School Diploma - undefined
A Phillip Randolph High School
01.2003
Skills
- Professional boundaries
- Self-awareness
- Cultural history
- Healthcare
- Problem-solving
- Customer service
- HIPAA compliance
- Customer follow-up
- Insurance verification
- Medical terminology
- Payment processing
QUALIFICATION
The Exceptional skills that I have obtained through work, life, and otherwise, will make me an excellent candidate for any company. I have exceptional skills with any Microsoft office package. I have over 20 years of Customer service experience as well as two years of management experience and also one year of warehouse experience.
Timeline
Medicare D Customer Service (Patient Care Advocate)
Cigna- Express Scripts
01.2023 - Current
Customer Service
Internal Revenue Service
01.2019 - 01.2023
Technical Support Specialist
Convergys (Apple Project)
01.2014 - 01.2018
Warehouse
Coach
01.2012 - 01.2013
Telemarketing
Dial America
01.2011 - 01.2012
Health Information Management
UF
01.2008 - 01.2010
High School Diploma - undefined
A Phillip Randolph High School