Jessica Reddersen
La Crosse
Summary
Psychology student with direct human services experience supporting families through supervised visitation and parent education. Skilled in behavioral observation, documentation, and maintaining professional boundaries while working with children and caregivers in complex situations. Demonstrates strong empathy, communication, and crisis-aware problem solving developed through clinical, customer service, and youth mentorship roles. Seeking to pursue graduate training in clinical mental health counseling.
Overview
9
9
years of professional experience
Work History
Customer Service Advocate
Target
08.2017 - Current
- Provided customer support in high-volume environment serving diverse populations.
- Resolved complex customer concerns using problem-solving and de-escalation skills.
- Cashier
- Collaborated with a team.
Stein Counseling and Family Services
01.2024 - 11.2024
- Facilitated supervised parent-child visitations in structured, safety-focused environments.
- Observed and documented parent-child interactions using objective behavioral notes.
- Educated parents on developmentally appropriate communication and safe interactions.
- Coordinated scheduling and communication with social workers and families using shared systems.
- Contributed to child safety planning and supported implementation of visitation guidelines
- Completed visitation documentation and monthly reports under strict deadlines.
- Maintained confidentiality and applied HIPAA standards in all documentation and communication.
- Trained and mentored new employees on policies, procedures, and customer service practices.
- Collaborated with team members to meet operational goals and maintain workflow efficiency.
- Demonstrated strong emotional regulation and communication in high-stress situations.
Education
High school graduate/diploma -
Home Schooling
Bachelor of Arts - Psychology, Sociology
University of La Crosse
05-2026
Associate degree -
University of Fond Du Lac
12-2023
Skills
- Adaptive
- Complaint handling/Complaint resolution
- Professional telephone demeanor
- Behavioral observation
- Situational risk awareness
- Communication
- Empathy and active listening
- Collaboration and teamwork
- Critical thinking and problem solving
- Time and workload management
- Professional boundaries
- Technical Skills
Timeline
Stein Counseling and Family Services
01.2024 - 11.2024
Customer Service Advocate
Target
08.2017 - Current
High school graduate/diploma -
Home Schooling
Bachelor of Arts - Psychology, Sociology
University of La Crosse
Associate degree -
University of Fond Du Lac