Yvette Carranza
Porterville,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Advocate
Target
Porterville, CA
10.2021 - Current
- Greeted and assisted customers with inquiries regarding products and services.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Provided training support for new employees on proper techniques for dealing with challenging customers.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Answered inbound calls, chats and emails to facilitate customer service.
- Documented customer notes with [Type] CRM software to keep records accurate and current.
Maintenance Technician
McDonald's
Porterville, CA
03.2019 - 03.2020
- Inspected grounds and buildings to identify, minimize and correct hazardous property conditions or liability concerns.
- Implemented troubleshooting techniques to resolve issue.
- Scheduled preventive maintenance programs to keep equipment in good working condition.
- Followed established safety procedures when operating heavy machinery.
- Adjusted machine settings according to manufacturing specifications.
Education
Bachelor of Arts - Child Development
California State University - Bakersfield
Bakersfield, CA05-2024
Associate of Science - Child Development
Porterville College
Porterville, CA12-2021
Associate of Arts - Child Development
Porterville College
Porterville, CA05-2014
Skills
- Maintenance Scheduling
- Codes Compliance
- Project Management
- Building Maintenance
- Data Collection
- Call Management
- Delivery Scheduling
- Adaptive Team Player
- Critical Thinking
Certification
- Preschool Teacher Permit
- Assistant Preschool teacher
Languages
Spanish
Professional
Timeline
Customer Service Advocate
Target
10.2021 - Current
Maintenance Technician
McDonald's
03.2019 - 03.2020
Bachelor of Arts - Child Development
California State University - Bakersfield
Associate of Science - Child Development
Porterville College
Associate of Arts - Child Development
Porterville College
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