Hi, I’m
Tiffany Benden
Medical Receptionist
Dundalk,MD
Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
8
years of professional experience
Work History
GBMC HealthCare - Greater Baltimore Medical CenterTowson, MD
Pulmonary Receptionist
11.2022 - Current
Job overview
- Confirmed appointments, communicated with clients, and updated client records.
- Answered central telephone system and directed calls accordingly (50+ calls a day)
- Resolved customer problems and complaints.
- Managed multiple tasks and met time-sensitive deadlines.
- Corresponded with clients through email, telephone, or postal mail.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Kept reception area clean and neat to give visitors positive first impression.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
- Assisted with onboarding new clients and securing paperwork completion.
- Routed incoming mail and messages to relevant personnel without delay.
AmazonDundalk, MD
Warehouse Associate
10.2019 - 11.2022
Job overview
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Consistently lifted materials weighing as much as 50 pounds.
- Checked packages and merchandise for damage and notified vendors.
- Performed inventory control, such as counting, and stocking merchandise.
- Worked safely around moving machinery.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
Southwest AirlinesBaltimore, MD
Airport Ramp Agent
07.2019 - 09.2019
Job overview
- Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Coordinated ground crew activities to complete objectives on schedule.
- Connected electrical power unit and hoses to aircraft.
- Positioned and towed aircraft from remote locations of airport to designated areas for operation.
- Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
- Tracked flight schedules to promote on-time landings and avoid loading delays.
- Guided aircraft into and out of parking positions using hand signals.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
Dillons Bus ServiceHanover, MD
Assistant Parts Manager
07.2017 - 07.2019
Job overview
- Conducted periodic analysis of current spare parts rooms and service van inventory levels to determine needed parts.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
- Provided timely, insightful and accurate reports to upper management.
SweetFrog Premium Frozen YogurtBaltimore, MD
Assistant Manager
04.2016 - 06.2017
Job overview
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Addressed and resolved customer inquiries and complaints and engaged with customers to ensure satisfaction with products offered.
- Coached, trained, recognized, and managed all aspects of performance for store associates and developed a bench of talented workers
Education
Kenwood High School Ib And Sports ScienceBaltimore, MD
High School Diploma
06.2017 - 06.2017
Skills
Documentation and reporting
Multi-line Telephone Systems
Scheduling
Organization skills
Telephone skills
Professional demeanor
Data Entry
Attention to Detail
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Pulmonary Receptionist
GBMC HealthCare - Greater Baltimore Medical Center
11.2022 - Current
Warehouse Associate
Amazon
10.2019 - 11.2022
Airport Ramp Agent
Southwest Airlines
07.2019 - 09.2019
Assistant Parts Manager
Dillons Bus Service
07.2017 - 07.2019
Kenwood High School Ib And Sports Science
High School Diploma
06.2017 - 06.2017
Assistant Manager
SweetFrog Premium Frozen Yogurt
04.2016 - 06.2017