Tiffany Bergman
Minster,Ohio
Summary
Compassionate Care Manager with a proven track record at Elmwood Nursing Home, skilled in patient care planning and client support coordination. Adept at developing personalized care plans and fostering strong relationships with clients and families, enhancing overall wellness and satisfaction. Committed to delivering high-quality, empathetic care in diverse healthcare settings.
Healthcare professional with track record of effective patient care management and team collaboration. Expertise in developing and implementing individualized care plans that meet diverse patient needs. Known for strong focus on achieving results and seamlessly adapting to changing healthcare environments. Skilled in communication, conflict resolution, and resource management.
Overview
20
20
years of professional experience
Work History
Care Manager
Elmwood Nursing Home
08.2024 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Educated clients and families on community resources, treatment options and health care services to better manage conditions.
- Assessed clients and developed plans to meet needs.
- Developed strong rapport with patients and families through empathetic listening and compassionate communication techniques.
Server
Buds Pizza
10.2017 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Factory Worker
GB Image Machine
11.2011 - 04.2017
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained a clean and safe workspace by adhering to safety protocols and regularly organizing the factory floor.
- Collaborated with team members to meet daily production quotas, promoting a positive work environment.
- Carefully packaged finished products and prepared for shipment.
Patient Care Technician
Lutheran Hospital of Indiana
03.2005 - 12.2011
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Education
Associate of Applied Science - Medical Assistant
Kaplan University
Davenport, IA02-2015
Skills
- Patient care planning
- Case analysis
- Accurate clinical documentation
- Client support coordination
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Care Manager
Elmwood Nursing Home
08.2024 - Current
Server
Buds Pizza
10.2017 - Current
Factory Worker
GB Image Machine
11.2011 - 04.2017
Patient Care Technician
Lutheran Hospital of Indiana
03.2005 - 12.2011
Associate of Applied Science - Medical Assistant
Kaplan University
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