TIFFANY BERRY
Murray,UT
Summary
Service-minded manager with broad scope of experience in project management. Expertise in building relationships, customer loyalty and account management. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
26
26
years of professional experience
Work History
Project Manager
StubHub
10.2022 - 02.2024
- Established effective communication among team members for enhanced collaboration and successful project completion
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track
Partner Onboarding
Tactical Operations, Good Dog, Inc
01.2021 - 01.2022
- Engage with ~15 new breeders daily over phone, by text and email based on onboarding process
- Screen information provided by breeder to assure it meets minimum data set for health testing and breeding standards
- Create breeder’s initial online profile on the Good Dog platform
Customer Experience Manager
Sales Support Center, Extra Space Storage
05.2019 - 10.2020
- Outline project success metrics, analyze outcomes, report on and outline project next steps
- Drive improvements to systems and processes that create better customer experience
- Created and executed Customer Survey Feedback Incentive program
- Launched strategic partnership in New York metro area to test partnership viability before expanding
IT Project Manager
Customer Support Products, JetBlue Airways
09.2017 - 07.2018
- Plan, execute and deliver projects within approved vision, scope and financials for business case
- Communicate project status to all stakeholders
- Foster and maintain business partner relationships by working on recurring issues, participating in quarterly business reviews, roadmap discussions, annual contract renewal and post-production support
- Successfully readied Workforce Optimization upgrade project for deployment onto new infrastructure in new data centers
Project Manager
Strategic Planning & Continuous Improvements, JetBlue Airways
04.2016 - 09.2017
- Organize and document discovery of incoming projects, including gathering of hardware requirements, feature and functionality analysis, and cost estimate
- Lead project planning efforts, define project scope, communication plan, user acceptance testing, change management & training schedule
- Coordinated planning for 2016 business continuity and emergency response plan refresh for Salt Lake support center
National Project Manager
Local Services & BVOIP, AT&T Operations
01.1998 - 01.2013
- Accountable for all phases of multi-location large projects for signature clients
- Lead cross-functional teams to complete projects within allotted timeline and budget
- Developed all project documentation and compiled weekly project status
- Deployed custom BVoIP solution with load sharing/failover for 2500+ home improvement centers
- Successfully deployed Local services with accolades for national broadcasting company covering 2002 Winter Olympics
Education
High School Diploma -
Sacramento County Office of Education
Sacramento, CASkills
- Improving Customer Satisfaction
- Increasing Loyalty
- Operational Improvements
- Project Management
- Service Delivery
- Schedule Coordination
- Problem Solving
- Complaint Resolution
Timeline
Project Manager
StubHub
10.2022 - 02.2024
Partner Onboarding
Tactical Operations, Good Dog, Inc
01.2021 - 01.2022
Customer Experience Manager
Sales Support Center, Extra Space Storage
05.2019 - 10.2020
IT Project Manager
Customer Support Products, JetBlue Airways
09.2017 - 07.2018
Project Manager
Strategic Planning & Continuous Improvements, JetBlue Airways
04.2016 - 09.2017
National Project Manager
Local Services & BVOIP, AT&T Operations
01.1998 - 01.2013
High School Diploma -
Sacramento County Office of Education