Tiffany Bethel
Dallas,TX
Summary
Enterprising Account Coordinator with 3 years of profitable experience expanding company's client base while partnering with top-performing account executives. Dynamic, customer-focused team player with tireless drive to lead flawless communication resulting in engaged and loyal customers. Tech-savvy professional with mastery of modern computerized account management tools. Skilled Reconditioning Specialist knowledgeable about monitoring metrics and maximizing team success in fast-paced settings. Performance- and quality-driven with 3 years of experience. Natural leadership talent with motivational approach.
Overview
13
13
years of professional experience
Work History
Security Professional
Boone Logistics Services
Dallas, TX
01.2022 - 03.2023
- Monitored property and investigated areas of suspicion.
- Completed vulnerability scans to identify at-risk systems and remediate issues.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Screened incoming employees, personal belongings, and shipments for security concerns.
- Drafted reports of property damage, theft, accidents, and unusual occurrences to document daily activities and irregularities.
- Managed information system regulatory compliance to meet updated guidelines.
Account Coordinator
Manheim Auto Auction
06.2016 - 06.2020
- Communicated and coordinated the reconditioning of units (cars) professionally and promptly, problem-solved customer inquiries and concerns and consistently solidified customer relations.
- Communicated with customers when issues arose to inform regarding problem resolution.
- Interacted with customers by asking appropriate open-ended questions to better understand needs and requirements.
- Contacted proper individuals when issues required escalation.
- Utilized active listening skills to quickly resolve problems and escalated larger issues to management.
- Automated office operations, managing client correspondence, record tracking, and data communications in database and case management software.
- Managed work requests, reconditioning of units, and pricing while coordinating logistics to verify delivery dates.
Operations Coordinator
Manheim Auto Auction
06.2015 - 05.2016
- Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Communicated organization's missions, goals and vision while aligning each with operational initiatives and delivery of professional services.
- Enforced security policies and procedures to protect company assets from theft, loss or damage.
- Delivered all professional services in alignment with operational initiatives.
- Inspected production areas to identify and correct unsafe or unauthorized practices.
- Conferred with subordinate managers each day to assess needs and optimize activities.
Customer Service Representative
AAA Texas
05.2010 - 05.2013
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Documented conversations with customers to track requests, problems and solutions.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Upheld strict quality control policies and procedures during customer interactions.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
- Made outbound calls to obtain account information.
- Assessed customer needs and upsold products and services to maximize sales.
- Answered 20+ inbound calls per day and directed to individuals or departments.
Education
Associate of Science -
Cedar Valley College
Lancaster, TX08.2006
High School Diploma -
Justin F Kimball High School
Dallas, TX06.1996
Skills
- Account supervision
- Training and development
- Quality control
- Event coordination
- Data entry
- Working collaboratively
- Conflict resolution
- People skills
- Computer skills
- Multitasking
- Incident Documentation
- Company Risk Management
- Detailed Activity Logs
- Customer Satisfaction
- Daily Status Reports
Timeline
Security Professional
Boone Logistics Services
01.2022 - 03.2023
Account Coordinator
Manheim Auto Auction
06.2016 - 06.2020
Operations Coordinator
Manheim Auto Auction
06.2015 - 05.2016
Customer Service Representative
AAA Texas
05.2010 - 05.2013
Associate of Science -
Cedar Valley College
High School Diploma -
Justin F Kimball High School