Tiffany Bounds
Grenada,MS
Summary
Dynamic and results-oriented professional with extensive experience in customer service and team management, notably at Amazon. Excelled in enhancing customer engagement and satisfaction, leveraging skills in cash management and effective communication. Proven track record in improving service delivery through active leadership and strategic partnerships.
Overview
1
1
Certification
Work History
Ambassador Trainer
Amazon
- Engaged guests in conversation to offer hospitality, aid in service recovery and engender trust.
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Assisted team with operational policies and procedures to drive services.
Cashier
Circle K
- Answered questions about store policies and addressed customer concerns.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed customers and helped determine their needs.
Cashier
Donut Shop #2
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Built relationships with customers to encourage repeat business.
- Greeted customers entering store and responded promptly to customer needs.
Cashier
Save-A-Lot
- Greeted customers entering store and responded promptly to customer needs.
- Restocked and organized merchandise in front lanes.
- Addressed customer needs and made product recommendations to increase sales.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Built relationships with customers to encourage repeat business.
Cashier
Sprint Mart
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers entering store and responded promptly to customer needs.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Used POS system to enter orders, process payments and issue receipts.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Cashier
McDonald's
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Answered product questions using knowledge of sales and store promotions.
- Assisted counter staff in packing ready orders and distributing to customers.
- Accurately handled cash register transactions while providing excellent customer service.
Cashier
Grocery Basket
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Retrieved items for customers and verified prices.
- Pleasantly greeted customers and provided prompt and courteous service.
Packager
Advanced Distributor Products (ADP)
- Reviewed orders by inspecting labeling, packaging, and contents.
- Proved successful working within tight deadlines and a fast-paced environment.
- Verified packages met safety and security standards to reduce damage or errors in transit.
Education
High School Diploma -
Grenada High School
Grenada01-2008
Skills
- Influencer partnerships
- International relations
- Demonstrations
- Team management
- Cash management
- Written and verbal communication
- Loss prevention
- Time management skills
- Workplace safety
- Customer engagement
Certification
CQA PG Assistance
Global Ambassador WWOPS I & II
Global Alliance Disability Curriculum
E-Learning Administration
Amazon Security Awareness
Timeline
Ambassador Trainer
Amazon
Cashier
Circle K
Cashier
Donut Shop #2
Cashier
Save-A-Lot
Cashier
Sprint Mart
Cashier
McDonald's
Cashier
Grocery Basket
Packager
Advanced Distributor Products (ADP)
High School Diploma -
Grenada High School
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