Tiffany Bradley
Chicago,IL
Summary
Efficient professional with 20+ years of experience and a proven knowledge of customer communications, conflict resolution, and customer needs assessment. Aiming to leverage my skills to successfully fill the Customer Service role at your company.
Overview
15
15
years of professional experience
Work History
Customer Service Agent
Southwest Airlines
09.2022 - 08.2025
- Assist customers with booking flights
- Assist customers with checking into flights
- Assist customers with checking their baggage
- Assist customers in the baggage office with filing claims if they're any delays with their bags
- Manages workloads independently with minimal supervision from team lead or manager.
- Demonstrates excellent customer service skills by promptly responding to inquiries and resolving customer issues.
- Became a station trainer to assist new hires with learning their roles the correct way
Certified Debt Specialist
DebtBlue
07.2021 - 09.2022
- Sale the debt management program
- Come up with program plans that will save the prospects money and help get them out of debt in a timely manner
- Accept inbound calls and make out bound calls to potential prospects
- Review credit profiles
Leasing Agent
Exclusive Personnel
05.2021 - 07.2021
- Meet with prospective tenants to show properties, explain terms of occupancy, and provide information about local areas.
- Direct collection of monthly assessments, rental fees, and deposits and payment of insurance premiums, mortgage, taxes, and incurred operating expenses.
- Inspect grounds, facilities, and equipment routinely to determine necessity of repairs or maintenance.
- Investigate complaints, disturbances and violations and resolve problems following management rules and regulations.
- Certified in fair housing
Drug Counselor
Drexel Counseling Services
11.2020 - 04.2021
- Complete and maintain accurate records or reports regarding the patients' histories and progress, services provided, or other required information.
- Counsel clients or patients, individually or in group sessions, to assist in overcoming dependencies, adjusting to life, or making changes.
- Develop client treatment plans based on research, clinical experience, and client histories.
Customer Service Team Lead
PCG INTL
04.2020 - 10.2020
- Took a high volume of inbound calls to assist claimants in filing unemployment claims
- Assisted claimants with certifications and back dating claims
- Assisted team members with certain task as needed
Collector
D&A Services
08.2010 - 03.2020
- Assisted attorneys, debt settlement companies, and consumers in setting up suitable financial plans to get them or their clients out of debt
- Received and made calls at a high call volume
- Worked with irate consumers
- Trained new hires
- Developed business relationships that helped enhance the amount of business that the company was receiving
Education
Completed Coursework - Business Management in Business
Northeastern Illinois University
Chicago, IL08.2001
Skills
- Problem Solving
- Adaptability
- Strong Work Ethic
- 10-Key touch
- Type 60 wpm
Timeline
Customer Service Agent
Southwest Airlines
09.2022 - 08.2025
Certified Debt Specialist
DebtBlue
07.2021 - 09.2022
Leasing Agent
Exclusive Personnel
05.2021 - 07.2021
Drug Counselor
Drexel Counseling Services
11.2020 - 04.2021
Customer Service Team Lead
PCG INTL
04.2020 - 10.2020
Collector
D&A Services
08.2010 - 03.2020
Completed Coursework - Business Management in Business
Northeastern Illinois University
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