Elyse Morris
Los Angeles,CA
Summary
Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation. Retail management professional prepared to drive store performance and enhance customer experiences. Expertise in operational efficiencies and staff development. Known for fostering collaborative team environments and adapting to dynamic retail challenges. Proficient in sales strategies and inventory control.
Overview
20
20
years of professional experience
Work History
STORE MANAGER
LA MATTRESS STORE INC
05.2016 - Current
- Leads the implementation of company-wide initiatives by providing supervision and oversight including developing action plans that meet operational company objectives
- Maintains an understanding of operational goals and objectives, consistently reaching high volume sales goals and expectations
- Delegates key responsibilities to staff to ensure a smooth flow of operations
- Supports business operations by managing staff and developing efficient systems
- Collaborates with executive leadership to develop policies, procedures, and standards to measure the effectiveness of systems
- Collaborates with operations leadership to develop solutions to fill in gaps as they pertained to customer expectations
- Collaborates across departmental teams to resolve operational challenges
- Partners with executive leadership to identify, develop, and define quality and control standards
- Develops communication plans and pipelines for the team and executes business communications accordingly
- Partners with internal teams to plan and develop visual merchandising strategies and standards, providing competitive reporting and analysis, visual display setup, stock training and support, and showroom setup
- Provides coaching and training to managers and leads, then implement plans to achieve operational goals.
- Boosted sales performance by consistently meeting and exceeding established sales goals.
- Utilized consultative sales and closing techniques to meet sales objectives.
- Boosted cloud sales revenue by developing and implementing tailored sales strategies.
ASSISTANT STORE MANAGER & INTERIM MANAGER
PIER 1 IMPORTS
01.2005 - 01.2016
- Managed day-to-day operations of assigned team, working towards advancing organization-wide goals and objectives
- Successfully led, managed, and developed a team of subordinates through goal setting, mentoring, coaching, and assignment of effective training and development opportunities
- Partnered with executive leadership to identify, develop, and define quality and control standards
- Regularly audited processes developed and implemented process improvements to streamline work tasks
- Interpreted historical data to forecast workloads, then planned and delegated tasks accordingly
- Monitored and audited subordinate's performance, quality, and regulatory compliance and identified opportunities for improvement
- Researched and resolved customer complaints, service issues, and offered reasonable solutions promoting customer loyalty
- Interpreted historical data to forecast workloads, then planned and delegated tasks accordingly
- Served as a subject matter expert, source of guidance, and direction to the team and department, in areas of policy, performance, best practices, and more
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Created and maintained safe and secure work environments for employees.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Education
High School Diploma -
Granite Hills School
Apple Valley, CA06.2003
Skills
- Prioritization & Problem Solving
- Verbal & Written Communication
- Budget Development and Management
- Staff Management & Training
- Policy Development and Enforcement
- Inventory Management
- Logistics Oversight
- Performance Monitoring and Evaluation
- Business Forecasting
- Process Development and Streamlining
Timeline
STORE MANAGER
LA MATTRESS STORE INC
05.2016 - Current
ASSISTANT STORE MANAGER & INTERIM MANAGER
PIER 1 IMPORTS
01.2005 - 01.2016
High School Diploma -
Granite Hills School
Similar Profiles
Selena GoldenSelena Golden
Receptionist at Raymour & Flanigan Furniture and Mattress StoreReceptionist at Raymour & Flanigan Furniture and Mattress Store
JULIANNE MCCLOSKEYJULIANNE MCCLOSKEY
Store Manager at Raymour & Flanigan Furniture and Mattress StoreStore Manager at Raymour & Flanigan Furniture and Mattress Store
Ibrahim MohammedIbrahim Mohammed
Home Furnishing Consultant at Raymour & Flanigan Furniture and Mattress StoreHome Furnishing Consultant at Raymour & Flanigan Furniture and Mattress Store
Jimmy VenturaJimmy Ventura
Electrician at Hiltys ElectricElectrician at Hiltys Electric
James DeadyJames Deady
Independent Contractor at Freelance & Gig WorkIndependent Contractor at Freelance & Gig Work