Tiffany Brown, SHRM-CP
Human Resources
Alexandria,VA
Summary
A dynamic HR professional with expert attention to detail, communication, and people engagement. Exceptional orator with dynamic and effective presentation skills. Specializes in maximizing positive results with quick problem resolution, flexibility, and organization. Well-qualified HR professional with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Certification Specialist, Affiliate Operations
Society for Human Resource Management
2020.06 - Current
- Responsible for aligning organizational certification goals and initiatives with local chapter affiliates that generate 6% growth year-over-year.
- Build and maintain relationships with chapter and state volunteer leadership to create alliances and provide guidance and direction on certification participation in their respective communities.
- Facilitate in-person and/or virtual presentations at various chapter & state events to educate, promote and raise awareness of SHRM certification. YTD audience reach is over 5k HR professionals.
- Lead digital marketing campaigns to further bring awareness and provide certification resources to key stakeholders that generated close to 2.5M in revenue in 2023.
- Conducted periodic compliance audits and reviews to identify areas of improvement.
- Developed and implemented new marketing and action plans to increase engagement and certification revenue.
- Represented company and promoted products at conferences and industry events.
Member Engagement Specialist
Society for Human Resource Management
2016.05 - 2020.06
- Built and maintained relationships with SHRM Volunteer State Council and Chapter leaders.
- Devised content strategy to effectively engage with volunteer leaders regarding chapter/state operations to ensure affiliation standards are met and exceeded.
- Managed logistics of events planning, event booking, and event promotions for SHRM local conferences.
- Develop and generate quarterly reporting data regarding state and local membership to aid affiliates in their individualized membership initiatives.
- Coach and train volunteer leaders on duties and responsibilities required of their given position, which consistently enabled at least 10% growth of membership.
- Developed creative presentations, trend reports, kitted assets, and product data sheets.
- Oversaw preparation of marketing copy, images, videos, emails, and other collateral
- Mentored local personnel on best practices and protocols to maximize productivity.
SHRM Speakers Bureau Specialist
Society for Human Resource Management
2018.09 - 2020.01
- Partnered with SHRM Affiliates to secure SHRM Speakers for upcoming conferences and events.
- Managed speaker contract agreements throughout recruitment process, which enabled growth of SHRM Foundation affiliate donations by 15%.
- Gathered and organized materials to support operations and streamline speaker selection process.
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
- Developed and implemented systems to track customer feedback and satisfaction.
- Devised and implemented strategies to optimize digital tools to identify opportunities for improvement and increase speaker selection efficiency.
Member Care Representative
Society for Human Resource Management (SHRM)
2013.08 - 2016.05
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed 40 member calls and emails per day to answer questions about SHRM products and resources.
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Maintained updated knowledge of internal processes and industry best practices to optimize service delivery.
- Implemented and developed customer service training processes
Advanced Research Assistant
WUC (Startup)
2013.01 - 2013.05
- Maintain detailed spreadsheets on possible sponsors and future business owners.
- Brainstormed with founders on increasing awareness and outreach, which established one-year partnership with 2 local high schools.
- Promoted local tech challenges for high school and college students.
Education
B.A in Sociology -
University of Maryland
College Park, MD05.2013
Skills
- Communication
- Critical Thinking
- Formidable Attention to Detail
- Problem-Solving and Decision-Making
- Computer/Software Insight
- Subject Matter Expertise
- Cultural Sensitivity
- Audience Analysis
- Content Development
- Relationship Management
- Public Speaking
- Strategy Development
Certification
- People Managers Qualification (PMQ), Society for Human Resources Management (SHRM), 2021
- Workplace Mental Health Ally Certificate, SHRM Foundation, 2022
- SHRM Certified Professional, Society for Human Resources Management (SHRM), 2023
Affiliations
- Society of Human Resource Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
If one is lucky, a solitary fantasy can totally transform one million realities.
Maya Angelou
Timeline
Certification Specialist, Affiliate Operations
Society for Human Resource Management
2020.06 - Current
SHRM Speakers Bureau Specialist
Society for Human Resource Management
2018.09 - 2020.01
Member Engagement Specialist
Society for Human Resource Management
2016.05 - 2020.06
Member Care Representative
Society for Human Resource Management (SHRM)
2013.08 - 2016.05
Advanced Research Assistant
WUC (Startup)
2013.01 - 2013.05
B.A in Sociology -
University of Maryland
- People Managers Qualification (PMQ), Society for Human Resources Management (SHRM), 2021
- Workplace Mental Health Ally Certificate, SHRM Foundation, 2022
- SHRM Certified Professional, Society for Human Resources Management (SHRM), 2023
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