Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tiffany Brown

Jackson,MS

Summary

Warehouse Supervisor at Levi Strauss & Co, known for optimizing workflows and enhancing team performance. Proven expertise in safety compliance and inventory management has driven significant productivity improvements and operational excellence. Skilled in coaching and mentoring associates to foster a positive work environment while consistently meeting key performance indicators. Aiming to leverage these strengths to further enhance warehouse operations and team dynamics.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Warehouse Supervisor

Levi Strauss & Co
07.2021 - 01.2025
  • Employ exemplary leadership skills to manage team associates in traditional warehouse activities.
  • Activities include sorting and packing, and inventory.
  • Using multi-warehouse systems to plan, direct, and analyze departmental and facility workflow.
  • Engages associates to work safely, accurately, and productively, in accordance with all company, local, state, and federal policies and laws.
  • Administer CBU, time and attendance, LOA, health and safety, productivity, and all other policies and programs as required.
  • Developed and implemented safety policies and procedures for the warehouse team.
  • Coordinated with transportation companies for timely delivery of goods.
  • Created strategies for improving operational efficiencies in the warehouse.
  • Performed regular inspections of equipment, facilities, and personnel safety practices.
  • Enforced company policies related to employee conduct in the workplace.
  • Analyzed data from reports generated by Warehouse Management System software.
  • Identified process improvement opportunities within the warehouse environment.
  • Developed plans for reorganizing storage areas as necessary based on product volume changes.

Customer Experience Supervisor

Conduent
Madison, MS
09.2014 - 06.2021
  • Supervised the daily tasks of the business, technical support, and production teams.
  • Comprehensive understanding of processes, procedures, systems, and concepts.
  • Demonstrated the ability to coordinate team efforts to achieve overall company and client goals.
  • Applied strong communication skills to share ideas and information.
  • Delivered quality, productivity, and compliance key point indicators reports.
  • Coached and offered feedback to team members to enhance performance.
  • As a point of contact for the Operations Manager, I am experienced in project management, delegation, flexibility, and have obtained knowledge of business finance. Responsible for managing important clients, establishing a single point of contact, and ensuring that the company's customer experience strategy was effectively implemented.
  • Conducted audits of call center agents' interactions with customers for quality assurance purposes.
  • Maintained up-to-date knowledge of company products and services to provide accurate information to customers.
  • Analyzed customer surveys to identify areas of improvement in the customer experience.

Juvenile Corrections Supervisor

Oakley Youth Development Center
02.2011 - 08.2014
  • In authority of youth, staff, facility safety and security; employee scheduling and coverage; workload evaluation; statistical record keeping; and staff training, while maintaining CPR/First Aid certification.
  • Create and update policy and procedures; create and develop behavior programs for the youth held in detention; prepare behavior reports; review and prepare incident reports; and coordinate the treatment aspect of detention as directed by the Detention Manager.

Education

A.A. -

Criminal Justice
05.2008

Skills

  • Communication
  • Leadership
  • Microsoft Office
  • Problem solving
  • Teamwork
  • Operations
  • Inventory management
  • Safety compliance
  • Team leadership
  • Performance evaluation
  • Workflow optimization
  • Time management
  • Customer service
  • Employee training
  • Effective communication
  • Positive attitude
  • Problem resolution
  • Logistics coordination
  • Employee supervision
  • Shipping and receiving management
  • Warehouse logistics
  • Coaching and mentoring
  • Inventory and stocking

Certification

  • Lean Six Sigma
  • 5s

Timeline

Warehouse Supervisor

Levi Strauss & Co
07.2021 - 01.2025

Customer Experience Supervisor

Conduent
09.2014 - 06.2021

Juvenile Corrections Supervisor

Oakley Youth Development Center
02.2011 - 08.2014

A.A. -

Criminal Justice

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