TIFFANY BRYANT
Austell,GA
Summary
Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.
Overview
10
10
years of professional experience
Work History
Consultant Support Coordinator
Fiserv
Marietta, Georgia
09.2014 - Current
- Collaborates with various departments across different partner channels including Bank Team support, Chat Team and resulting in $507M signed revenue
- Assists Sales Directors with administrative task including calendar management and travel arrangements
- Supports 30- 50 Sales Consultants with pipeline management, data tracking, and client engagement
- Generates analytics for monthly review
- Manages follow up customer calls to confirm product satisfaction
- Owns inbound marketing campaigns
- Maintains 100% contact on inbound marketing leads
- Liaison between Sales Consultants and business owners providing reactive support to generate increased revenue.
- Performs general administrative duties by mailing and shipping materials, maintaining legal postings and creating and publishing employee communications.
- Learned and frequently uses multiple sales systems to investigate, track and correct customers' issues.
- Helps cultivate and maintain business relationships by professionally handling partner and customer needs.
- Follow up on web leads, pre-qualified contacts and converted potential customers into sales appointments.
- Develop working knowledge of CRM to effectively track sales leads and activities.
- Prioritize tasks and projects to meet tight deadlines.
- Records accurate and efficient records in Salesforce
- Tracks and documented metrics, and evaluated trends.
Customer Service Representative
ALORICA
Kennesaw, GA
01.2012 - 09.2014
- Averaged 15 new customer accounts monthly, exceeding requirements by 150%
- Exceeded data entry rate of 80% per day with 95% efficiency rate
- Served as sales representative by recommending add-on products or services to potential customers
- Managed up to 50 inbound calls daily
- Provided primary customer support to internal and external customers
- Recorded account information to open new customer accounts
- Updated account information to maintain customer records
- Educated customers about billing, payment processing and support policies and procedures
Education
Associate - Business Management
Chattahoochee Technical College
Marietta, GA01.2019
Skills
- Strong Communication and Interpersonal Skills
- Computer Proficiency and Microsoft Office
- Customer Service and Assistance
- Sales Records Management
- Sales Support
- Database Entry
- Team Support
- Campaign Tracking
- Administrative Support
Timeline
Consultant Support Coordinator
Fiserv
09.2014 - Current
Customer Service Representative
ALORICA
01.2012 - 09.2014
Associate - Business Management
Chattahoochee Technical College