Tiffany Buchanan
Cordova,TN
Summary
Empathetic customer service professional and administrative assistant with 15+ years of call center experience, consistently achieving a 90% customer satisfaction rate. Skilled in critical thinking, problem-solving, conflict resolution, leadership, and time management while ensuring smooth daily operations. A strong team player who collaborates effectively to meet organizational goals. Additionally, brings 6+ years of experience as a teacher assistant, both in person and remotely, successfully managing and supporting children of various ages.
Overview
24
24
years of professional experience
Work History
Teacher/Administrative Assistant
The New Olivet Worship
Cordova, TN
07.2018 - Current
- Taught Sunday school classes
- Supervised various age groups during various events and activities
- Collaborated with members to organize and decorate for programs and events
- Mentored youth of various ages
- Assisted administrative staff with various duties (directing calls/visitors, relaying messages, emailing, faxing, copying
- Verified checks, counted cash, and reconciled balance sheets
Teacher Assistant
Shelby County Schools
Memphis, TN
08.2017 - 05.2023
- Supervised/maintained student safety on campus/trips
- Prepared variety of instructional materials to support daily lessons
- Participated in professional development courses and workshops
- Assessed and documented student progress and productivity daily
- Arranged and prioritized lessons to improve students in various subjects
- Managed and taught structured and support classes
- Collaborated with teachers and parents to plan/implement lessons following school's curriculum, goals, objectives, and philosophies
- Provided direct assistance and used sensory tools to help special needs students succeed academically
- Encouraged dynamic educational experience by promoting both gentle discipline for negative behavior and rewards for positive behavior
Senior Customer Support Agent
Federal Express
Memphis, TN
11.2000 - 05.2014
- Researched and resolved domestic/international shipment issues (handled 800+ inbound/outbound calls monthly- consistently maintained 85-100% volume quota and a low queue)
- Liaised with Customs department to resolve pending international shipments, reducing backlog 40%
- Expedited emergency deliveries within a 24 hour turnaround resulting in 90% department success rate
- Successfully managed customs clearances (medical, animal/wildlife, weapons, cosmetic) within 72 hours
- Identified/Investigated fraud claims to reduce costs
- Tracked/recovered delayed, lost, and damaged parcels
- Scheduled pickups, deliveries, and retrievals
- Emailed forms/letters, processed faxes/scans for customs clearance
- Organized/documented customer files on computer
- Verified safety/government compliance for packaging labels, wrappings, weight, and contents
- Trained new employees on tracing packages
Education
Associate of Arts - Liberal Arts
Arkansas Northeastern College
Blytheville, AR05.1995
Skills
- Conflict Resolution
- Remote Work
- Microsoft Office Suite
- Problem Solving
- Detail Oriented
- Government/Safety
- Persuasive
- Decision Making
- Compliance
- Critical Thinking
- Adaptable
- Time Management
- Proactive
- Writing/Editing
- Team Player
- Data Entry/Analysis
- Supervising/Leading
- Multitasking
Timeline
Teacher/Administrative Assistant
The New Olivet Worship
07.2018 - Current
Teacher Assistant
Shelby County Schools
08.2017 - 05.2023
Senior Customer Support Agent
Federal Express
11.2000 - 05.2014
Associate of Arts - Liberal Arts
Arkansas Northeastern College