Tiffany Burgess
Valdosta,GA
Summary
Developed skills in high-pressure, fast-paced environments, excelling in task coordination and office management. Demonstrated ability to streamline processes and improve organizational efficiency. Seeking to leverage these transferable skills in new field, ensuring seamless operations and contributing to team success.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Paraprofessional
ESS
08.2024 - Current
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
Owner/ Master Cosmetologist
Tip & Two Mini Boutique
09.2020 - Current
- Specialize in coloring hair
- Natural hair treatments
- Overseer of workers
Substitute Teacher
ESS
08.2021 - 08.2024
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
Group Home Manager
Grace Heathcare
12.2023 - 06.2024
- Ensured proper medication administration for all residents through close coordination with healthcare providers and careful record-keeping practices.
- Maintained adequate coverage for residents' needs without exceeding budget targets by coordinating schedules and team workflows.
- Developed trusting relationships with each resident through empathy-based interactions focusing on trust-building techniques.
- Kept accounts, resident files and regulatory paperwork current and accurate with diligent attention to administrative requirements.
Phlebotomy/Medical Assistant Instructor Assistant
360 Career Prep
09.2019 - 01.2024
- Assisted in the development of new courses, incorporating up-to-date industry practices and trends into the curriculum.
- Mentored numerous students who successfully completed certification exams on their first attempt, leading to a higher program pass rate.
- Created engaging presentations and multimedia materials to enhance learning and retention of complex medical concepts.
- Served as a positive role model for students by demonstrating professional behavior both inside and outside the classroom setting.
Customer Service Representative
CDK Global ELEAD
01.2020 - 06.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
ITF Clerk/Machine Operator/Order Picker
Contemporary Marketing Group
03.2016 - 09.2018
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
Fuel Clerk
Kroger Fuel Center
10.2014 - 12.2015
- Resolved customer complaints professionally, maintaining high levels of customer satisfaction.
- Ensured regulatory compliance by keeping thorough documentation regarding fuel deliveries and storage capacities.
- Maintained detailed knowledge about different types of fuels offered at the station, enabling informed recommendations based on specific customer needs or preferences.
- Managed effective communication with suppliers for timely delivery scheduling during peak hours or special events, avoiding stockouts or delays for customers.
Administrative Assistant
Coastal Plain Head Start
10.2012 - 07.2014
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Administrative Manager
Lewis Trucking LLC
09.2003 - 10.2012
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
Education
Certificate - Medical Assistant
American Medical Certification Association
Valdosta, GAMaster - Business Administration And Management
South University
Savannah, GA03-2025
Healthcare Management - BS
South University
Savannah, GA11.2024
Healthcare Management - BS
Independent University
08.2021
Certificate - Phlebotomy
American Medical Certification Association
Valdosta, GA06.2019
B.A. - psychology
Walden University
03.2015
Diploma - Cosmetology
Wiregrass Georgia Technical College
Valdosta, GA12.2010
Skills
- Microsoft Word
- Excel
- PowerPoint
- Outlook
- Establishing priorities
- Meeting deadlines
- Working unsupervised
- Managing confidential information
- Problem solving
- Providing solutions
- Working with children
- Creative expression
- Liaison between departments
- Multitasking
- Data entry
- HR Policies & Procedures
- Client Relations Advocate
- Customer Service
- Team Building
- Relationship Building
- Records Management
- Scheduling
- Medical Office
- Patient Registration
- Insurance Verification
- Medical Charts
- Medical Terminology
- Anatomy
- Recruiting
- Retention
- EHR
- EMR
- Managed Care
- HIPAA Compliance
- Healthcare Settings
- Computer Systems
- Software Applications
- Attention to Detail
- Receptionist Experience
- Taking Vitals
- Behavior management
- Effective communication
- Helping students with special needs
- Small group and individual assistance
- Office management
- Information confidentiality
- Expense reporting
- Calendar management
- Travel coordination
Certification
- CPR, American Heart Association, 02/28/26
- CPR Instructor Certified, 4 Your Heart LLC
Timeline
Paraprofessional
ESS
08.2024 - Current
Group Home Manager
Grace Heathcare
12.2023 - 06.2024
Substitute Teacher
ESS
08.2021 - 08.2024
Owner/ Master Cosmetologist
Tip & Two Mini Boutique
09.2020 - Current
Customer Service Representative
CDK Global ELEAD
01.2020 - 06.2021
Phlebotomy/Medical Assistant Instructor Assistant
360 Career Prep
09.2019 - 01.2024
ITF Clerk/Machine Operator/Order Picker
Contemporary Marketing Group
03.2016 - 09.2018
Fuel Clerk
Kroger Fuel Center
10.2014 - 12.2015
Administrative Assistant
Coastal Plain Head Start
10.2012 - 07.2014
Administrative Manager
Lewis Trucking LLC
09.2003 - 10.2012
Healthcare Management - BS
Independent University
Certificate - Phlebotomy
American Medical Certification Association
B.A. - psychology
Walden University
Diploma - Cosmetology
Wiregrass Georgia Technical College
Certificate - Medical Assistant
American Medical Certification Association
Master - Business Administration And Management
South University
Healthcare Management - BS
South University
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