Summary
Overview
Work History
Education
Skills
Selected Presentations Classes And Workshops
Technologies
Timeline
Generic

Jerry Waller

Charlottesville,VA

Summary

Analytical Systems Engineer with hands-on experience in areas of system administration, implementation and support. Knowledgeable and seasoned professional recognized for outstanding maintenance and troubleshooting abilities coupled with solid experience in various application stacks. Dedicated to implementing innovative solutions to solve technical challenges.

Overview

19
19
years of professional experience

Work History

Systems Engineer

CHARLOTTESVILLE-UVA-ALBEMARLE COUNTY EMERGENCY COMMUNICATIONS CENTER
Charlottesville, USA
06.2020 - Current
  • Install, configure, upgrade, maintain and support Windows and Linux server systems based on service requests and maintenance.
  • Manage the Center's VxRail infrastructure and ensure the installation of upgrades, patches, and new versions of all VMware components (vSphere, vCenter, Site Recovery Manager, etc.).
  • Responsible for the administration of the VMware hardware platform that supports all virtualized systems running on the Intel platform; this includes provisioning of computing hardware as needed, applying firmware upgrades, and performing break-fix to ensure system performance, resiliency, and security.
  • Linux Operating Systems installation, configuration, evaluation, upgrading, patching, monitoring, analyzing and deploying.
  • Identify, diagnose, and resolve recurring and incidental support issues for server and serverless OS, and hypervisors.
  • Provide remote support and resolution via phone and or remote-control screen sharing software, or onsite working directly with end-users and equipment.
  • Produce, maintain, and update technical documentation.
  • Monitor performance of hypervisor environment, servers, and server applications, identify root-causes, and resolve issues.
  • Optimize and evaluate the system regularly.
  • Complete and update support tickets.
  • Ensure that the highest quality of service is provided to promote superior customer satisfaction.
  • Participate in 24/7 on-call rotation.

Data Migration Specialist

BYWATER SOLUTIONS
03.2020 - 04.2020
  • Gather and analyze legacy ILS data in various formats to determine data mapping, transformation, and cleanup methods for loading data into Koha.
  • Perform data migration of library data from legacy system to Koha through the use of Perl scripts and SQL.
  • Use the tools available to track progress on projects such as ticketing system, wikis, etc.
  • Provide a professional customer service experience for external customers.
  • Assist the customer through migration process to ensure accuracy of data.
  • Set customer expectations and actions required when migrating from legacy ILS.
  • Support existing library partners by troubleshooting a variety of issues, escalating when appropriate.

Systems Librarian

CAROL GROTNES BELK LIBRARY, ELON UNIVERSITY
Elon, USA
06.2014 - 03.2020
  • Provided leadership, direction and technical expertise for the library's technology infrastructure and systems to ensure access to library resources.
  • Managed, planned, troubleshot, and administered the shared integrated library system (ILS).
  • Advised and consulted on all ILS-related matters with library staff in Belk Library and Elon Law Library, and served as liaison to the ILS vendor.
  • Understood the functional, operational, and service needs of an academic library to develop gateways to access the library's local resources and those supplied via vendor applications.
  • Collaborated with colleagues to investigate, recommend, and implement technologies to improve access to library resources.
  • Researched, assessed and usability tested library technology trends, initiatives, and enhancements for improvement.
  • Served as the library's primary liaison with Instructional and Campus Technologies in communicating and resolving library technology needs and solutions.
  • Advised, consulted and mentored library staff in their use of technology, and provided regular and on-demand training.
  • Shared in weekend and evening reference responsibilities for the library, contributed to library committees and activities, and participated in university governance.

Technical Support Analyst

MEDIA RESOURCES CENTER, R.B HOUSE UNDERGRADUATE LIBRARY UNIVERSITY OF NORTH CAROLINA AT CHAPEL HILL
Chapel Hill, USA
04.2008 - 06.2014
  • Website updates and maintenance.
  • Supervised 30+ student assistants, primarily as the evening supervisor.
  • Supervised and trained the MRC's graduate research assistant.
  • Provided training and support for faculty, staff and students with media creation in the digital media lab.
  • Taught fundamental video editing with Adobe Premiere and Final Cut Pro.
  • Taught patrons how to set up and access their university web accounts via ssh and/or sftp.
  • Provided research assistance at the R.B. House Undergraduate Library reference desk.
  • Provided training and support for faculty and students in the Undergraduate Library's Design Lab.
  • Taught fundamental Photoshop and scanning skills.
  • Taught basic Virtual Lab (Citrix) access and setup.
  • Created tab-delimited datasets from III Millennium.
  • Used SAS for data cleaning and analysis.
  • Centralized processing of new media, gathering metadata, often in multiple languages, in preparation for copy- or original cataloging.
  • Processed labels and cases to make media shelf-ready.
  • Stayed abreast of emerging technologies in mobile devices and makerspaces through forums and through hands-on creation and modification of my own personal equipment.

Books Staff Specialist

DUKE UNIVERSITY PRESS
Durham, USA
10.2007 - 04.2008
  • Assisted in the planning, coordination and administration of all Books customer activities.
  • Assisted in the establishment of effective planning methods to effectively manage workload.
  • Updated Oracle database.
  • Analyzed and refined workflows and processes.

Associate Programmer Analyst

PHARMACEUTICAL PRODUCT DEVELOPMENT, INC.
05.2006 - 09.2007
  • Performed complex, integrated computer programming and software development for clinical data applications, to include maintenance of existing systems and research/development for future enhancements.
  • Designed, coded, tested and documented SAS programs for dataset creation, data analysis, data conversion/transfer, graphic production, and project reporting.
  • Assisted in analyzing statistical programming needs in project proposals and guided project personnel in formulating appropriate data requirements; recommended optimum approach and developed SAS programs for approved projects.
  • Prepared training materials and gave presentations to statisticians and other users; interfaced with and served as liaison to clients regarding special requests and operational issues as they arose.
  • Worked with all members of the project team on a regular basis to meet project deliverables.

Education

Master of Science - Information Science

University of North Carolina at Chapel Hill
Chapel Hill, NC

Bachelor of Arts - English language and literature

Concord University
Athens, WV

Skills

  • VMware management
  • Data migration
  • Windows server administration
  • Linux installation
  • IT infrastructure support
  • System troubleshooting

Selected Presentations Classes And Workshops

  • OpenRefine: Basics of Tidying up your Data, LYRASIS Online Class, 07/01/19
  • OpenRefine for Archivists, Society of North Carolina Archivists annual meeting, 03/01/19
  • Built a simplified circulation interface for Belk Library's implementation of OCLC's WMS with Electron and JavaScript., 07/01/18
  • Teaching Programming with the $40 Raspberry Pi: A STEM Workshop for Alamance County public and private school teachers., 06/01/18
  • OpenRefine: Cleaning & Standardizing Data, Computers in Libraries 2018, 04/01/18
  • An Introduction to OpenRefine (Three hour instructional workshop), Code4Lib 2018, 02/01/18
  • Model Rocket Altitude Sensor Development Pre-course work with Engineering professor Sirena Hargrove-Leak., 01/01/18
  • Co-taught, with biology professor Alfred Simkin, two Raspberry Pi Python programming workshops., 10/01/17
  • OpenRefine Workshop, Data Science and Visualization Institute for Librarians (DSVIL) at North Carolina State University., 04/01/17

Technologies

VxRail Administration, Windows Server Administration, SSL Root Certificate creation and implementation, Aerohive/ExtremeNetworks configuration, management, troubleshooting, Office365, Google Workspace administration, Mobile Device Management (Kace 3000), Aerohive/ExtremeNetworks wireless management, Sonicwall firewall configuration and management, Ubiquiti and Unifi wired and wireless tools and equipment, OCLC's Worldshare Management Services (WMS), Innovative Interfaces Millennium, MARCedit, EZProxy, SAS 9, including completion of SAS Programming I, II, and macro courses at SAS Institute, OpenRefine data standardization toolkit, Tableau data visualization software, MySQL/MariaDB administration and querying, Navicat, Filemaker Pro, Excel, Windows, Linux (Primarily Debian and its derivatives), Mac OS X/macOS, Virtualbox, Parallels, and VMware virtualization technologies, Bash scripting, Python, Regular expressions, Electron, HTML, XML, JavaScript, PHP, Apache, Nginx, Adobe Photoshop, Acrobat, Premier and After Effects, Final Cut Pro, Apple Motion, Compressor, iMovie, GarageBand

Timeline

Systems Engineer

CHARLOTTESVILLE-UVA-ALBEMARLE COUNTY EMERGENCY COMMUNICATIONS CENTER
06.2020 - Current

Data Migration Specialist

BYWATER SOLUTIONS
03.2020 - 04.2020

Systems Librarian

CAROL GROTNES BELK LIBRARY, ELON UNIVERSITY
06.2014 - 03.2020

Technical Support Analyst

MEDIA RESOURCES CENTER, R.B HOUSE UNDERGRADUATE LIBRARY UNIVERSITY OF NORTH CAROLINA AT CHAPEL HILL
04.2008 - 06.2014

Books Staff Specialist

DUKE UNIVERSITY PRESS
10.2007 - 04.2008

Associate Programmer Analyst

PHARMACEUTICAL PRODUCT DEVELOPMENT, INC.
05.2006 - 09.2007

Master of Science - Information Science

University of North Carolina at Chapel Hill

Bachelor of Arts - English language and literature

Concord University

Similar Profiles

  • Jennifer Rosenfeld

    Jennifer RosenfeldJennifer Rosenfeld

    Public Safety Officer II - Fire at Charlottesville-Albemarle-UVA Emergency Comm CtrPublic Safety Officer II - Fire at Charlottesville-Albemarle-UVA Emergency Comm Ctr

  • Abdul Dost

    Abdul DostAbdul Dost

    Automotive Service Technology at Charlottesville-Albemarle Technical Education CenterAutomotive Service Technology at Charlottesville-Albemarle Technical Education Center

  • David Jordan

    David JordanDavid Jordan

    Operations Supervisor at Arlington County Emergency Communications CenterOperations Supervisor at Arlington County Emergency Communications Center

  • Nyla Nokta

    Nyla NoktaNyla Nokta

    Clinical Nurse Assistant Student Intern at Thrive Healthcare Academy and August HealthcareClinical Nurse Assistant Student Intern at Thrive Healthcare Academy and August Healthcare

  • Emily Rae O'Donnell

    Emily Rae O'DonnellEmily Rae O'Donnell

    Assistant Store Manager at Navesink Country ClubAssistant Store Manager at Navesink Country Club

CREATE PROFILE