Tiffany Carson
Moore,SC
Summary
Analytical problem solver with a proven track record in underwriting and client relationship management. Skilled in market trend analysis and developing tailored solutions to drive client engagement and business development.
Overview
10
10
years of professional experience
Work History
Buyer
Global Lending Services LLC
Greenville, South Carolina
01.2021 - Current
- Evaluated insurance applications to assess risk and determine coverage terms.
- Analyzed financial information and credit histories for underwriting decisions.
- Mentored junior underwriters in best practices and procedural standards.
- Conducted training sessions on new underwriting software tools and processes.
- Cultivated client relationships through consistent communication and strategic meetings, enhancing client engagement.
- Collaborated with cross-functional teams to deliver tailored solutions.
- Analyzed market trends to identify new business opportunities for clients.
- Executed strategies to expand client base and explore new markets, contributing to business growth.
- Oversaw client relationships, ensuring satisfaction through timely support and addressing needs.
- Maintained an up-to-date knowledge base about current market trends and industry best practices.
Internet Sales Consultant
Benson Nissan
Spartanburg, South Carolina
01.2020 - 12.2020
- Developed and implemented strategies for increasing internet sales.
- Engaged customers through online platforms, improving purchasing experience by addressing needs and preferences.
- Analyzed customer feedback to enhance service delivery and tailor product offerings based on insights.
- Collaborated with marketing team to promote new products and sales events.
- Managed inventory levels to ensure sufficient stock was available for online purchases.
- Provided technical support for website navigation and account management issues.
- Built strong rapport with customers and maintained meaningful contact after sale to encourage future business.
Dealer Relationship Manager
American Credit Acceptance
Spartanburg, South Carolina
10.2015 - 01.2020
- Managed dealer relationships to enhance communication and collaboration.
- Negotiated contracts with dealers regarding pricing, terms of sale, delivery schedules.
- Cultivated and strengthened partnerships with independent automobile dealerships through exceptional customer service.
- Analyzed dealer performance data to identify opportunities for improvement.
- Coordinated regular check-ins with dealers to resolve concerns and gather actionable feedback.
- Resolved dealer inquiries regarding financing options and account issues.
- Provided guidance to dealers on best practices related to inventory management and forecasting needs.
- Assisted in implementing process improvements for dealer onboarding procedures.
- Collaborated with internal teams to streamline communication between dealers and management.
Education
Some College (No Degree) - Business Administration
Spartanburg Community College
Spartanburg, SCSkills
- Business development
- CRM management
- Proficient in salesforce and Defi
- Problem solving
- Strategic collaboration
- Building rapport
- Developing relationships
- Customer service
Timeline
Buyer
Global Lending Services LLC
01.2021 - Current
Internet Sales Consultant
Benson Nissan
01.2020 - 12.2020
Dealer Relationship Manager
American Credit Acceptance
10.2015 - 01.2020
Some College (No Degree) - Business Administration
Spartanburg Community College