Tiffany Carter
Powder Springs,GA
Summary
A versatile and results-driven professional who consistently applies core values across diverse organizational settings. Expert in utilizing tact and diplomacy to effectively communicate with employees and key stakeholders. Proficient in Microsoft Office programs, including Word, Excel, and PowerPoint.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Accounting Settlement Coordinator
John Foy & Associates
Atlanta, GA
04.2024 - Current
- Spearhead the daily allocation and electronic deposit of settlement checks, optimizing accuracy and efficiency in case management updates and financial transactions.
- Streamline accounting processes by posting daily batch data, generating disbursement checks, and managing weekly deposits exceeding $1.6 million.
- Enhance organizational accuracy by sorting and organizing checks according to case numbers, updating reconciliation Excel spreadsheets, and resolving internal disputes.
- Facilitate seamless communication by managing a dispute inbox, addressing complex inquiries from legal assistants and attorneys.
- Execute precise processing of manual and online medical provider payments, along with the meticulous management of semi-monthly commission spreadsheets.
Legal Assistant/Paralegal
John Foy & Associates
Atlanta, GA
10.2019 - 04.2024
- Enabled efficient legal operations by gathering critical client data, conducting comprehensive legal research, and resolving procedural challenges in case initiation.
- Elevated case management efficiency by autonomously assessing and addressing legal document requirements, leading to smoother case processing.
- Supported trial preparation by compiling vital evidence, affidavits, and legal documentation, ensuring thorough and accurate case representation.
- Converted physical documents into digital formats, improving accessibility and reducing processing time within the firm’s case management system.
- Streamlined communication and coordination by managing a calendar of active cases and facilitating seamless interaction between legal teams and clients.
Merchandiser & Trainer
Frito Lay
Atlanta, GA
08.2015 - 10.2019
- Maximized product exposure and sales by implementing targeted merchandising strategies and optimizing inventory management across multiple retail locations.
- Led training initiatives for new merchandisers, ensuring adherence to corporate standards and enhancing team performance through interactive sessions.
- Fostered strong relationships with store management, ensuring compliance with merchandising guidelines and resolving any arising challenges effectively.
- Analyzed sales data and adjusted merchandising strategies, resulting in improved product visibility and increased sales revenue.
Assistant Director
La Petite Academy
Conyers, GA
01.2015 - 01.2016
- Directed a team of educators and support staff, fostering a collaborative work environment and driving improvements in educational program delivery.
- Enhanced staff capabilities through targeted recruitment, training, and performance evaluation, ensuring a proficient and motivated workforce.
- Improved educational outcomes by assisting in curriculum development, executing age-appropriate activities, and ensuring compliance with health and safety standards.
- Strengthened parent engagement by managing communication, addressing concerns, and facilitating a cohesive community atmosphere.
Lead Teacher/ GA Pre-K Assistant
The Sunshine House
Sandy Springs, GA
08.2013 - 12.2014
- Designed and implemented engaging lesson plans that promoted social, cognitive, and motor skill development in young children.
- Cultivated an inclusive learning environment by providing individualized support to students with special needs, ensuring full participation in classroom activities.
- Enhanced child safety and well-being by developing and enforcing strict safety protocols, and responding promptly to health and behavioral issues.
Customer Service Manager
Walmart Supercenter
Stockbridge, GA
03.2008 - 09.2013
- Led a high-performing customer service team, delivering exceptional customer experiences through effective training, supervision, and issue resolution.
- Streamlined cashier operations and managed financial transactions with precision, ensuring accurate handling of funds and adherence to corporate policies.
- Resolved customer complaints and facilitated returns and exchanges, significantly improving customer satisfaction and retention rates.
- Implemented continuous improvement strategies based on data analysis, resulting in a more efficient and customer-centric service process.
Education
Masters in public administration -
Kennesaw State University
Kennesaw, GA01.2023
Bachelors in science -
Kennesaw State University
Kennesaw, GA01.2019
Associates in science -
Piedmont Technical College
Clarkston, GA01.2013
Skills
- Administrative Support
- Training and Onboarding
- Organization Case Management
- Data Management
- Customer Relationship Management
- Legal Research and Documentation
- Data Analysis
- Regulatory Compliance
- Compliance and Reporting
- Individualized Support
- Accounting and Financial Management
- Team Leadership and Supervision
- Project Coordination
- Communication Skills
- Microsoft Office
- Legal Compliance
Certification
Certified Notary Public, November 2022-2024
References
References available upon request.
Timeline
Accounting Settlement Coordinator
John Foy & Associates
04.2024 - Current
Legal Assistant/Paralegal
John Foy & Associates
10.2019 - 04.2024
Merchandiser & Trainer
Frito Lay
08.2015 - 10.2019
Assistant Director
La Petite Academy
01.2015 - 01.2016
Lead Teacher/ GA Pre-K Assistant
The Sunshine House
08.2013 - 12.2014
Customer Service Manager
Walmart Supercenter
03.2008 - 09.2013
Masters in public administration -
Kennesaw State University
Bachelors in science -
Kennesaw State University
Associates in science -
Piedmont Technical College
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