Tiffany Cary
Phoenix,AZ
Summary
Professional with strong background in managing key client relationships and driving business growth. Skilled in strategic planning, negotiation, and account management. Known for fostering team collaboration and adapting to evolving business needs. Expertise in customer retention, revenue optimization, and cross-functional coordination. Reliable, results-focused, and ready to deliver impactful outcomes.
Overview
12
12
years of professional experience
Work History
Senior Key Account Manager
Concentra Medical Center
Phoenix, AZ
05.2024 - Current
- Cultivated strong relationships with key clients to drive account retention and revenue growth.
- Developed strategic account plans aligning client objectives with company goals and services.
- Led cross-functional teams in executing client initiatives, ensuring timely delivery and satisfaction.
- Analyzed market trends and competitor activities to identify growth opportunities within key accounts.
- Presented quarterly business reviews to stakeholders, showcasing value delivered and future opportunities.
- Established trust among clients by demonstrating extensive knowledge of industry trends and providing tailored recommendations based on their specific needs.
DIRECTOR, CLIENT SERVICES
Access Telecare, LLC
05.2022 - 05.2024
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Supported multiple projects with advanced skills in document management, customer relations and reporting.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Developed Client Services Core Process and Procedures.
- Responsible for mentoring new Client Services Directors.
KEY ACCOUNT MANAGER
Concentra
06.2018 - 05.2022
- Primary point of contact for designated key accounts who require local account management in multiple markets.
- Ensure key accounts are aware of latest initiatives within Concentra and have access to resources.
- Problem solve and collaborate with other disciplines to ensure clients receive outstanding customer service, necessary paperwork, and appropriate billing
- Produced 100% PTG in 2019, 2020, and 2021 which equated in net new revenue of 3-million-dollars
- Developed sales strategy for 1-million-dollar COVID opportunity that included multi location, various staffing levels, and complex reporting to meet needs of client
- Was asked to take on additional markets in effort to stabilize business and help grow existing accounts that were previously unmanaged and not performing to companies' expectations
- Helped train new and underperforming account managers.
ASSISTANT CENTER OPERATIONS DIRECTOR
Concentra
01.2018 - 06.2018
- Monitored office workflow and administrative processes to keep operations running smoothly at largest 24/7 clinic in Arizona.
- Established departmental performance goals and provided feedback for underperforming areas.
- Leveraged professional networks and industry knowledge to strengthen client relationships.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
FRONT OFFICE LEAD/CLIENT LIAISON
Concentra
07.2014 - 12.2017
- Client Liaison: Primary point of contact for major clients who require local account management
- Problem solve and collaborate with other disciplines to ensure clients receive outstanding customer service, necessary paperwork, and appropriate billing
- Actively manage assigned clients via phone, email, and face to face meetings
- Run weekly, monthly, and yearly reports to ensure certain metrics are being measured and followed as retention tool for assigned clients
- Recognized and rewarded for outstanding customer service by management and client feedback.
Education
Medical Assistant
Kaplan College
Phoenix, AZ05-2011
Skills
- Relationship building
- Strategic planning
- Client retention
- Issue resolution
- Decision-making
- Time management
Timeline
Senior Key Account Manager
Concentra Medical Center
05.2024 - Current
DIRECTOR, CLIENT SERVICES
Access Telecare, LLC
05.2022 - 05.2024
KEY ACCOUNT MANAGER
Concentra
06.2018 - 05.2022
ASSISTANT CENTER OPERATIONS DIRECTOR
Concentra
01.2018 - 06.2018
FRONT OFFICE LEAD/CLIENT LIAISON
Concentra
07.2014 - 12.2017
Medical Assistant
Kaplan College