Tiffany Cassidy
Darien,IL
Summary
Strategic operations and project management leader experienced in driving cross-functional initiatives, process improvements, and organizational change. Proven ability to manage multiple priorities, identify and resolve operational challenges, and lead projects from planning through implementation. Skilled at building relationships and influencing stakeholders across all organizational levels while balancing strategic objectives with evolving business needs.
Overview
14
14
years of professional experience
Work History
Operations Lead
O'Flaherty Law
Naperville, Illinois
01.2026 - Current
- Support creation of training programs to improve operational procedures and maintain compliance.
- Coordinate communication across departments to support effective case management processes.
- Complete quality control checks to support legal standards and client satisfaction.
- Proactively identify and escalate operational risks, partnering with leadership to implement timely solutions and minimize business disruption.
- Analyze operational data and performance trends to identify opportunities for process improvement, increased efficiency, and cost reduction.
- Draft policies, procedures, and documentation to improve workflow efficiency.
- Process payroll across firm departments and assist with system implementation to improve efficiency.
- Led the implementation of a new payroll system, improving efficiency and streamlining payroll processes.
- Manage day-to-day HR functions and employee inquiries, independently resolving routine matters while partnering with an external HR consultant for guidance on complex employee relations and compliance issues.
Special Projects Lead
O'Flaherty Law
Naperville, Illinois
01.2025 - 01.2026
- Developed and implemented processes to increase client satisfaction and engagement.
- Streamlined project workflows for improved efficiency.
- Drive project execution from planning through completion, proactively addressing challenges and adjusting strategies to keep initiatives on track.
- Optimized data collection and management workflows to enhance performance.
- Conducted daily data abstraction from company database to ensure compliance with legal reporting requirements.
- Managed production and administered payroll functions to streamline operations and support operational goals.
- Prepare bi-weekly 401k contribution reports and complete annual compliance audits.
Special Projects Coordinator
O'Flaherty Law
Naperville, IL
09.2023 - 12.2025
- Coordinated project activities, tracked deliverables, and maintained documentation to support timely completion of client initiatives.
- Maintained and analyzed project data to ensure accurate reporting and support operational decision-making.
- Performed daily data abstraction and reporting to meet legal and compliance requirements.
- Supported process improvements designed to increase workflow efficiency and consistency.
- Collaborated with internal teams to address project needs and maintain service standards.
Physical Therapist Assistant
Westmont Physical Therapy and Rehab
Westmont, USA
04.2021 - 09.2023
- Planned individually designed treatment programs to restore, maintain and improve physical function, alleviate pain, and prevent disability.
- Monitored patient progress and adjusted treatment plans to optimize recovery outcomes.
- Coordinated multidisciplinary teamwork to ensure continuity of patient care.
Physical Therapist Assistant
Athletico
Multiple Locations
11.2019 - 04.2021
- Tracked patient progress and modified treatment plans based on individual needs, ensuring optimal recovery outcomes.
- Motivated patients with diverse physical deficits to engage actively in therapy, enhancing their progress toward functional goals.
- Collaborated with physicians to relay timely updates on patient care, facilitating coordinated treatment efforts.
- Demonstrated proper body mechanics and patient handling techniques for patient transfers and positioning.
Vendor Manager
Invitation Homes Inc.
Chicago, USA
11.2012 - 03.2016
- Managed vendor performance and cultivated partnerships that enhanced administrative operations and supported profitability.
- Tracked inventory and operational status through precise data management, delivering reports on maintenance activities and vendor performance.
- Developed and managed performance tracking processes for the maintenance department while overseeing project timelines and adjusting workflows to stay on schedule.
- Identified and implemented process improvements that streamlined office operations and increased efficiency.
- Hired, trained, and managed maintenance staff while delegating tasks aligned with operational and maintenance objectives.
Education
Bachelor of Arts - Business - Marketing and Human Resources
Trinity International University
Deerfield, ILAssociate of Applied Science - Physical Therapist Assistant
College of DuPage
Glen Ellyn, ILSkills
- Operational Strategy
- Process optimization
- Process improvement
- Data analysis
- Performance Metrics
- Vendor relationship management
- Business Development
- Team Coordination
- Training/Education
- Microsoft Office Suite
- Salesforce
- Clio
- EPIC
- Medical Terminology
- Operations oversight
Timeline
Operations Lead
O'Flaherty Law
01.2026 - Current
Special Projects Lead
O'Flaherty Law
01.2025 - 01.2026
Special Projects Coordinator
O'Flaherty Law
09.2023 - 12.2025
Physical Therapist Assistant
Westmont Physical Therapy and Rehab
04.2021 - 09.2023
Physical Therapist Assistant
Athletico
11.2019 - 04.2021
Vendor Manager
Invitation Homes Inc.
11.2012 - 03.2016
Bachelor of Arts - Business - Marketing and Human Resources
Trinity International University
Associate of Applied Science - Physical Therapist Assistant
College of DuPage