Tiffany Catley
Katy,TX
Summary
Dedicated business professional seeking a position in customer relations and or administration. Interested in opportunities for growth given proven good performance overtime.
Overview
18
18
years of professional experience
Work History
Admin-Billing Clerk
Samuel Son & Co.
07.2021 - Current
- Billing of all customer and mill orders for the branch which includes credits
- Back up for answering multiple phone lines, maintaining excel logs pertaining to my job function, assisting with filing invoices and billed orders, and other tasks as delegated
Customer Service Representative
Tailored Brands
12.2020 - 05.2021
- Taking customer service calls, assisting with online orders, track orders through ups & FedEx, store complaints, managing member rewards and proper notation of each call
Customer Service Representative-Remote
Ultimate Looks LLC
07.2017 - 01.2019
- Answer incoming calls remotely, respond to email inquiries, create excel spreadsheets, take product orders through shopify, and update online inventory information
Front Desk Receptionist
The Briar Club
02.2014 - 03.2016
- Often called 'The face of the club.' Receptionists welcome members and guests; determine the nature of their business
- Answer phones courteously and route calls efficiently, enter new member information, take dinner reservations, manage event attendance, printing, filing and help in other departments when needed
Data Entry Specialist
Intercede Health
05.2012 - 10.2013
- Medical billing and coding, faxing, filing, answering multiple phone lines, customer service, collection calls, office cleanliness duties, scanning documents, emailing, sorting and distributing mail, processing payments and any other task delegated by supervisor
Assistant Teacher
Innovative Montessori
08.2009 - 05.2012
- Assisting in implementing authentic Montessori style learning for pre-school children ages 1-3 years, assisting in self-served snacks and lunch, maintaining a sanitized and safe environment for children to explore and learn, and consulting with parents about child's behavior and learning patterns
Customer Care Representative
ACS
10.2008 - 07.2009
- Providing graded and recorded quality service, Answering questions and customers concerns about their sprint service, upselling plans and upgrades on phones, Resolving customer issues on first call
Assistant Teacher
Kids r Kids
03.2008 - 10.2008
- Assisted with Creating interactive curriculum for pre-school children ages 3-4, serving meals in a family style setting for children, consulting with parents about child's behavior and learning patterns, assisting in conducting pre-school programs and graduation
Assistant manager
Advance America
11.2006 - 02.2008
- Answering phone lines, bank runs, cash handling, loan processing, collection calls, reminder calls, faxing, filing, ordering store supplies, and open/close store
Education
High School Diploma -
Stephen F. Austin High School
Sugar Land, TX05.2005
Skills
- Microsoft Word
- Typing (50 wpm)
- AS400
- Filing
- Data Entry
- PowerPoint
- Excel
- Outlook
- Customer Service
- Quickbooks
- Adobe Suite
- Photography
- Social Media
- Data inputting
Notes
Any gaps in employment history I was working with temp employment agencies or freelance in related fields.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Admin-Billing Clerk
Samuel Son & Co.
07.2021 - Current
Customer Service Representative
Tailored Brands
12.2020 - 05.2021
Customer Service Representative-Remote
Ultimate Looks LLC
07.2017 - 01.2019
Front Desk Receptionist
The Briar Club
02.2014 - 03.2016
Data Entry Specialist
Intercede Health
05.2012 - 10.2013
Assistant Teacher
Innovative Montessori
08.2009 - 05.2012
Customer Care Representative
ACS
10.2008 - 07.2009
Assistant Teacher
Kids r Kids
03.2008 - 10.2008
Assistant manager
Advance America
11.2006 - 02.2008
High School Diploma -
Stephen F. Austin High School
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