Tiffany Chamberlain-Post
Waldo
Summary
Dedicated Clinic Site Manager with strong multitasking abilities and a focus on customer relationship management. Experienced in optimizing staff schedules and executing training programs, leading to improved patient care delivery and operational compliance.
Overview
13
13
years of professional experience
Work History
Clinic Site Manager
Lakeshore Community Health Care
Sheboygan, WI
08.2020 - Current
- Oversaw daily operations ensuring compliance with health regulations and safety standards.
- Managed staff schedules, optimizing workforce allocation to enhance service delivery.
- Coordinated patient care initiatives, improving accessibility and efficiency in service provision.
- Implemented training programs for new hires, fostering a culture of continuous improvement.
- Analyzed operational workflows, identifying areas for process enhancement and cost reduction.
- Led quality assurance efforts, maintaining high standards in patient care and facility management.
- Developed strategic partnerships with local organizations to expand community outreach services.
- Facilitated performance evaluations, mentoring staff to promote professional development and engagement.
- Conducted regular site meetings with team members, fostering open communication channels for efficient problem-solving and progress updates.
- Interviewed, hired, and trained new workers.
- Oversaw employee attendance record, handled payroll, and ordered new materials for sites.
- Coordinated training programs for new hires, ensuring all team members were knowledgeable about company policies, safety practices, and job-specific skills.
- Created weekly and monthly reports and presentations for management team.
Financial Counselor
St Nicholas Hospital
Sheboygan, WI
02.2013 - 08.2020
- Provided financial counseling to patients, assisting with payment plans and insurance verification.
- Collaborated with healthcare providers to resolve billing discrepancies and improve patient satisfaction.
- Educated patients on financial options, ensuring understanding of complex processes and benefits.
- Analyzed patient accounts to identify discrepancies and recommend solutions for outstanding balances.
- Led initiatives to streamline financial counseling procedures, improving efficiency across departments.
- Cultivated a positive, non-judgmental environment for clients to openly discuss their financial challenges and concerns.
- Conducted interviews with patients and family members and answered questions regarding insurance benefits.
- Contacted insurance providers to obtain key information regarding patient benefits and to submit documentation for accounts.
- Strengthened client understanding of complex financial concepts using clear explanations and real-life examples.
Education
Associate of Science - Health Information Management
Rasmussen College
Green Bay06-2013
Skills
- Team leadership
- Site inspection and management
- Problem-solving
- Quality assurance
- Multitasking and organization
- Customer relationship management
- Flexibility and adaptability
- Relationship building
Timeline
Clinic Site Manager
Lakeshore Community Health Care
08.2020 - Current
Financial Counselor
St Nicholas Hospital
02.2013 - 08.2020
Associate of Science - Health Information Management
Rasmussen College