Tiffany Champion
Terry,MS
Summary
More than 13 years successful experience in customer service and support with recognized strengths in account maintenance, problem-solving and troubleshooting, sales staff support, and planning/implementing proactive procedures and systems to avoid problems in the first place. Possess solid computer skills. Excellent working knowledge using both IBM and Mac systems; Microsoft Excel, WordPerfect, Microsoft Word. Ability to train, motivate, and supervise customer service employees. A leader, acknowledged as "Total Quality Customer Service Professional." Develop plan, conduct audits and variance analyses, process payroll and payroll tax reports and filings, and maintain/update accurate inventories. Synopsis of Achievements Team leader and mentor of new hires Leader in Sales, and close rate Proactive planning led to notable increase in morale in all departments. Leader in customer satisfaction survey, drastically reducing potential problems.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Concierge/ Bartender
Reunion Golf and Country Club
Madison, MS
06.2023 - Current
- Greeting guests/customers
- Manage guest/customer complaints
- Taking messages
- Managing mail, luggage and deliveries
- Perform basic administrative/secretarial/reception duties
- Running errands to assist guests
- Arranging transportation and excursions upon visitor request
- Bartending
- Make syrups, infusions, tinctures, mixed drinks, and cocktails of all types to fulfill customer orders
- Take orders from customers, serve drinks, and collect money for the orders they fill
Service & Culinary Professional
Darden Restaurants
Madison, MS
03.2021 - 06.2023
- Certified Trainer
- Demonstrate strong character and integrity beyond just the functional skill of a team member
- Handle guest complaints
- Alleviate pressure from Shift Lead
- Able to lead individuals
- Act as role models for New Hires
Assistant Property Manager
EEG management
Brookhaven, MS
03.2019 - 06.2021
- Preparing and scheduling property viewings, conducting property tours and interviewing prospective tenants
- Addressing and resolving residents' questions, concerns, and complaints in a timely manner
- Processing applications, conducting credit checks, and negotiating contracts
- Inspecting property conditions and coordinating maintenance activities
- Managing budgets, accounts, rent collections, and tenant notices
- Creating and distributing marketing materials to attract new tenants
- Maintaining organized and updated resident files and records
- Reporting any problems or issues to the property manager
Finance Manager
PERFORMANCE AUTO
Jackson, MS
08.2017 - 03.2020
- An analytical mind
- Negotiation skills and the ability to develop strong working relationships
- Commercial and business awareness
- Good communication skills - both written and verbal
- A keen eye for detail and desire to probe further into data
- Ability to stick to time constraints
- Completing applications, pulling credit scores, filling out sales contracts, determining payoff amounts and performing title checks, present and encourage the purchase of extra products sold by the dealership, such as vehicle purchase add-ons
Property Management
Brown Rental and vacation homes
Utica, MS
05.2017 - 03.2020
- Showing rental units and facilities to prospective tenants;
- Providing prospective tenants with information about rent rates and rental and lease agreement provisions
- Providing prospective tenants with rental application forms and answering questions regarding their completion
- Accepting tenant screening fees
- Accepting signed lease and rental agreements from tenants; and
- Accepting rents and security deposits
Key Holder/Sales Lead
Reliance Wireless (Verizon Wireless Retailer)
Jackson, MS
11.2015 - 03.2017
- Serves customers by helping them select products
- Drives sales through engagement of customers, suggestive selling, and sharing product knowledge
- Greets and receives customers in a welcoming manner
- Responds to customers questions
- Directs customers by escorting them to racks and counters
- Provides outstanding customer service
- Documents sales by creating or updating customer profile records
- Manages financial transactions
- Processes payments by totaling purchases, processing checks, cash, and store or other credit and debit cards
- Alerts management of potential security issues
- Assists with inventory, including receiving and stocking merchandise
- Keeps clientele informed by notifying them of preferred customer sales and future merchandise of potential interest
Teller/Head Teller
Regions Bank
Jackson, MS
07.2010 - 08.2015
- Perform routine bank telling tasks, including making deposits, withdrawals, transfers, and cash advances, receiving loan payments, and cashing checks
- Open and close a variety of types of accounts, process address changes, and collect security box rental fees
- Maintain and balance the cash drawer on a daily basis by accounting for cash assigned, received, and disbursed
- Comply and stay up-to-date with applicable laws and regulations
- Promote strong customer and client interactions, build relationships and participate in cross-selling, and offer new products and features
Account Service Representative
C Spire Wireless
Jackson, MS
01.2011 - 02.2015
- Work with 4 sales professionals covering South Jackson area
- Responsible for more than 500 individual and Business accounts
- Support sales reps in opening new accounts and upgrading existing service
- Quickly and effectively solve customer challenges
- Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service
Sales Consultant
CarMax Auto Super Store
Jackson, MS
01.2009 - 01.2011
- Worked with nationally acclaimed mentors and public
- Work entailed heavy cold-canvassing, working with credit bureaus, and following up on referrals
- Instrumental in the growth of my team from $1700 to $4200 per pay period
- Received Store Champion Awards for outstanding Salesmanship
- Assist with business office documents, and personal accounts
Manager Assistant / Hostess
Steam Room Grille
Jackson, MS
01.2006 - 01.2009
- Worked at a steady pace with eager guest
- Handled money, filer of office documents, balanced deposits and bank runs
- Organized and set menu and specials daily
- Maintained a comfortable ambience for the guest and a steady flow the workplace
Education
Dental Assistant/ Dental Radiography - Dental Health
Accelerated Academy
Richland, MS03.2025
High school diploma - undefined
Terry High School
Terry, MS01.2006
Skills
- Sales Support
- Property Management
- Analysis Skills
- Personal Assistant Experience
- Financial Report Writing
- Certified Dental Assistant
- Certified BLS/CPR
- Certified Dental Radiography
- Certified Notary Public
- CerBusiness Development
- Supervising experience
- Mobile devices
- Customer service
- Cash handling
- Sales
- Event Planning
- Culinary Experience
- Computer Networking
- Contract Negotiation
- Microsoft Outlook
- Salesforce
- Negotiation
- Budgeting
- Office Management
- Merchandising
- Technical Support
- Management
- CRM Software
- Help Desk
- Active Directory
- Accounts Receivable
- Project Management
- Accounting
- Microsoft Powerpoint
- Account Management
- Forecasting
- Customer relationship management
- Banking
- Business development
- Leadership
- CRM software
- Dealership experience
- Hospitality
- Restaurant experience
- Recruiting
- Technical support
- Office management
- Property management
- Windows
- Communication skills
- Typing
- Microsoft Office
- English
Certification
- Driver's License
- Certified Notary Public
- Certified Dental Assistant
- Certified Dental Radiography
Assessments
- Inside sales — Proficient April 2024 Understanding and responding appropriately in sales scenarios, and performing common sales calculations Full results: Proficient
- Elementary school classroom management — Proficient October 2023 Managing behavior in elementary school classrooms Full results: Proficient
- High school classroom management — Proficient October 2023 Minimizing classroom disruption and engaging students Full results: Proficient
- Sales skills — Proficient October 2020 Influencing and negotiating with customers Full results: Proficient
- Management & leadership skills: Impact & influence — Proficient August 2023 Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Timeline
Concierge/ Bartender
Reunion Golf and Country Club
06.2023 - Current
Service & Culinary Professional
Darden Restaurants
03.2021 - 06.2023
Assistant Property Manager
EEG management
03.2019 - 06.2021
Finance Manager
PERFORMANCE AUTO
08.2017 - 03.2020
Property Management
Brown Rental and vacation homes
05.2017 - 03.2020
Key Holder/Sales Lead
Reliance Wireless (Verizon Wireless Retailer)
11.2015 - 03.2017
Account Service Representative
C Spire Wireless
01.2011 - 02.2015
Teller/Head Teller
Regions Bank
07.2010 - 08.2015
Sales Consultant
CarMax Auto Super Store
01.2009 - 01.2011
Manager Assistant / Hostess
Steam Room Grille
01.2006 - 01.2009
High school diploma - undefined
Terry High School
Dental Assistant/ Dental Radiography - Dental Health
Accelerated Academy