Tiffany Chavez
Pastry and Dessert Chef
San Antonio,TX
Summary
Dynamic operations leader with a proven track record. Enhancing customer satisfaction through effective communication and continuous improvement. Skilled in operations management and staff development, I foster high-performing teams while ensuring compliance and optimizing workflows. Committed to driving organizational success and delivering exceptional service.
Overview
21
21
years of professional experience
Work History
General Manager of Operations
3Jays Enterprises
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
- Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
- Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
Owner and Operator
Four Tiers Bakery
03.2012 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
Special Education Paraprofessional
Lackland AFB
06.2023 - 06.2024
- Managed challenging behaviors using de-escalation techniques to maintain a safe and productive learning environment for all students involved.
- Assisted in the implementation of effective behavior management techniques, resulting in a more focused and positive classroom environment.
- Collaborated with teacher to create customized classroom environment integral to students' needs.
- Monitored student classroom and outdoors activities to promote student safety.
- Supported students with various disabilities through one-on-one tutoring sessions, improving their understanding of course materials and concepts.
Special Education Paraprofessional
Lone Tree Elementary Pta
06.2019 - 05.2023
- Developed strong rapport with students by demonstrating empathy, patience, and understanding during daily interactions both inside and outside the classroom setting.
- Managed challenging behaviors using de-escalation techniques to maintain a safe and productive learning environment for all students involved.
- Assisted in the implementation of effective behavior management techniques, resulting in a more focused and positive classroom environment.
- Collaborated with teacher to create customized classroom environment integral to students' needs.
Manager on Duty
Texas Steakhouse & Saloon
04.2005 - 04.2008
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
Education
High School Diploma - High School
North Eastern High School
Elizabeth City, NC06.2004
Skills
- Operations management
- Staff development
- Business analysis
- Logistics management
- Employee motivation
- Inventory management
- Staff management
- Schedule management
- Customer service
- Operations oversight
- Health and safety compliance
- Work flow planning
- Project leadership
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Promoted to General Manager after 1 month with the company.
- Increased company market share by 70% in just 6 months.
Certification
Certified through French Culinary of the Arts in the art of making Macarons.
Certified Food Management Handlers license through Serve Safe.
Certified in Special Education teaching.
Timeline
Special Education Paraprofessional
Lackland AFB
06.2023 - 06.2024
Special Education Paraprofessional
Lone Tree Elementary Pta
06.2019 - 05.2023
Owner and Operator
Four Tiers Bakery
03.2012 - Current
Manager on Duty
Texas Steakhouse & Saloon
04.2005 - 04.2008
General Manager of Operations
3Jays Enterprises
High School Diploma - High School
North Eastern High School
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