Tiffany Clophus
Customer Service Specialist
Lake Charles,LA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
14
14
years of professional experience
Work History
Human Service Technician
Calcasieu Parish Police Jury
Lake Charles, LA
11.2021 - Current
- Assesses client needs; research evaluates, and recommends appropriate resources; and provides direct services to clients as needed
- Receives and reviews social service applications for completeness and eligibility; transfers cases to appropriate individuals; monitors case and client information
- Gathers and validates personal and financial information; maintains client confidentiality and compliance with applicable laws and regulations; determines program eligibility; processes changes to client status
- Response to a variety of inquiries from clients and Parish departments; provides referrals to clients as necessary
- Tracks client progress and ensures services adhere to policies, rules, and regulations
- Prepares, maintains, updates, and compiles a variety of operational and statistical data, records, reports, and files
Personal Banker, Manager
JP Morgan Chase
Lake Charles, LA
01.2016 - 04.2021
- (Strategy and Business Services)/, Providing strong customer service, offering advice, and sharing products and services to help clients meet their financial needs
- Engaging clients and warmly welcoming them using the client’s name, whenever possible, and thanking them for doing business with Chase
- Partnering with Specialists (Financial Advisors, Mortgage Bankers, and Business Relationship Managers), to connect customers to experts who can help them with specialized financial needs
- Opening new accounts and assisting with transactions as needed
- In the absence of the Branch Manager, responsible for communicating daily tasks to the branch.
Lead Teller Operations
JP Morgan Chase
Lake Charles, LA
01.2013 - 01.2016
- Worked with the branch manager to set the tone of the branch environment to provide an exceptional customer experience and a dynamic and engaging culture
- Processed and assist customers with transactions
- Made customers' lives easier by sharing and setting up self-service options to access their accounts 24 hours a day/7 day a week
- Supported the Branch Manager scheduling and all aspects of branch operations, including loss control, compliance, and audit standards
- In the absence of the Branch Manager or designated banker, was the given responsibility to communicate branch priorities throughout the day
Teller
JP Morgan Chase
Lake Charles, LA
01.2011 - 01.2013
- Assisted customers with processing transactions, such as deposits, withdrawals, or payments, resolved complaints or account discrepancies, and answered questions
- Tracked, recorded, reported, and stored information related to transactions, bank supplies, and customers ensuring all information is accurate and complete
- Maintained and balanced cash drawers and reconciled discrepancies
- Handled currency, transactions, and confidential information in a responsible and timely manner
- Followed all bank financial and security regulations and procedures
Cashier Supervisor
Stine's Home and Yard
Lake Charles, LA
01.2008 - 01.2011
- Recorded customer purchases on either a cash register or a point-of-sale terminal
- Attended and scheduled store meetings, training sessions, etc
- Trained, coached, and supervised all cashiers
- Checked invoices during slow checkout periods
- Removed cash and records from the register at the close of each business day
Education
Associate of Science - Business Management
Delta School of Business and Technology
Skills
Skilled community-based case manager
Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Human Service Technician
Calcasieu Parish Police Jury
11.2021 - Current
Personal Banker, Manager
JP Morgan Chase
01.2016 - 04.2021
Lead Teller Operations
JP Morgan Chase
01.2013 - 01.2016
Teller
JP Morgan Chase
01.2011 - 01.2013
Cashier Supervisor
Stine's Home and Yard
01.2008 - 01.2011
Associate of Science - Business Management
Delta School of Business and Technology
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