Tiffany Collins
Lexington,KY
Summary
Experienced healthcare operations leader optimizing patient care satisfaction, quality and processes. Proven track record in cost-saving measures, staff training, and regulatory compliance.
Overview
8
8
years of professional experience
Work History
Lead Welcome Coordinator/ Front Office Supervisor
Oak Street Health
Lexington, KY
08.2022 - Current
- Supervised (3) front-office staff, enhancing daily operations and improving patient experiences.
- Increase revenue by 20% by reducing supplies and making sure diagnoses were documented correctly.
- Coordinated staff schedules and workflows, ensuring optimal office coverage and service delivery.
- Train, mentor, and onboard new Welcome Coordinators and administrative team members.
- Serve as a liaison between providers, clinical staff, and front-office personnel to promote effective communication.
- Monitor patient check-in and check-out processes while ensuring compliance with company policies and HIPAA regulations.
- Assist management with performance coaching and employee development, contributing to process improvement initiatives.
- Resolve patient concerns and service issues professionally and efficiently.
- Schedule appointments, manage provider calendars, and coordinate patient referrals.
- Support operational goals by identifying opportunities to improve workflow efficiency and patient satisfaction.
Receptionist
Lexington Women's Health
Lexington, KY
12.2021 - 08.2022
- Managed front desk operations, delivering exceptional customer service to enhance patient experience.
- Managed over 175 calls per day.
- Increased revenue by 15%.
- Processed incoming calls, faxes, and emails, ensuring accurate handling of medical documentation.
- Scheduled appointments and verified insurance information.
- Maintained patient records and updated demographic information.
- Supported administrative tasks in both front and back offices.
Caregiver/Personal Assistant/MedTech
Arbor Landing At Pawleys
Pawleys Island, SC
08.2018 - 09.2020
- Administered medications and maintained accurate documentation.
- Coordinated medical appointments and ensured timely medication refills to support resident health.
- Communicated resident needs effectively with healthcare providers and family members, enhancing care continuity.
- Assisted residents with activities of daily living, including bathing, dressing, grooming, and mobility.
- Delivered compassionate care to elderly patients, tailoring support to meet individual needs and preferences.
- Utilized problem solving techniques to resolve challenging situations in a timely manner.
- Maintained a clean environment for patients by following proper infection control protocols.
Education
Certified Medical Administrative Assistant -
Palmetto Career And Development
Myrtle Beach, SC09-2018
Medical Assistant - Certification
Centura College
North Charleston, SC01-2011
General Knowledge - Diploma
Georgetown High School
Georgetown, SC01-2008
Skills
- Patient management
- Scheduling
- Team management
- Staff training
- Problem-solving
- Analytical thinking
- Time management
- Multitasking
- Adaptability
- Conflict resolution
Timeline
Lead Welcome Coordinator/ Front Office Supervisor
Oak Street Health
08.2022 - Current
Receptionist
Lexington Women's Health
12.2021 - 08.2022
Caregiver/Personal Assistant/MedTech
Arbor Landing At Pawleys
08.2018 - 09.2020
General Knowledge - Diploma
Georgetown High School
Medical Assistant - Certification
Centura College
Certified Medical Administrative Assistant -
Palmetto Career And Development