Heather Newsom
Riverside,OH
Summary
Detail-oriented professional with over 12 years in healthcare settings, skilled in appointment scheduling, insurance verification, and medical record management. Proven ability to foster team collaboration and deliver exceptional patient care, contributing to a positive healthcare environment.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Front Office Coordinator/Dental Assistant
Dr. Truman Martin
Dayton , OH
05.2014 - Current
- Managed front desk operations and ensured smooth patient check-in and check-out processes.
- Maintained accurate electronic health records and regularly updated patient information.
- Handled patient inquiries while providing exceptional customer service consistently.
- Supported dentist during examinations and treatments through precise instrument handling.
- Scheduled follow-up appointments and reminders to boost patient engagement.
- Assisted in billing processes by verifying insurance information and processing payments.
Cook's Helper
University of Dayton
Dayton , OH
08.2002 - 09.2014
- Assisted in food preparation and cooking, contributing to efficient campus dining services.
- Prepared workstations with necessary ingredients and tools to enhance efficiency.
- Coordinated with team members to ensure timely delivery of meals during peak service hours.
- Maintained cleanliness and organized kitchen tools and equipment to ensure safe food handling.
- Adhered to safety and sanitation guidelines in food handling processes.
- Maintained high customer service standards during fast-paced operations.
Education
Dental Assistant Certification - Dental Assistant
Ross Medical Education Center
Huber Heights, OH05-2014
High School Diploma -
Belmont High School
Dayton, OH05-2002
Skills
- Electronic health records (EHR)
- Patient management
- Medical record management
- Insurance verification and billing
- Team collaboration
- Customer service excellence
Certification
- Certified Ohio Dental Assistant (CODA)
- Dental Radiography License (Ohio Dental Board) Active Since 2015
Timeline
Front Office Coordinator/Dental Assistant
Dr. Truman Martin
05.2014 - Current
Cook's Helper
University of Dayton
08.2002 - 09.2014
Dental Assistant Certification - Dental Assistant
Ross Medical Education Center
High School Diploma -
Belmont High School