Tiffany Cook
Summerville,GA
Summary
Detail-oriented Service Technician with proven history of testing and evaluating service options to offer quality resolutions. Frequently commended for completing service orders quickly and maintaining accuracy in documentation. Committed to providing superior service and clear client communication. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
HVAC/Plumber's Apprentice
FCI Aliceville
07.2019 - 06.2023
- Assisted licensed plumbers in installation and repair of plumbing systems.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance
- Installed new equipment and explained operation and routine maintenance protocols to customers
- Inspected equipment to diagnose operational issues
- Adhered to safety protocols and policies to reduce workplace hazards
- Maintained accurate records of service calls and customer interactions for training and accountablity
Education
Associate of Applied Science - HVAC Installation And Repair
Georgia Northwestern Technical College
Rome, GA12.2025
Associate of Science - Plumbing Technology
Aliceville Apprenticeship
Aliceville, AL06.2025
Associate of Science - Fire Fighter I & II, Hazmat
TEEX Fire Training Academy
College Station, TX03.2007
Heavy Wheeled Operator - Advanced Individual Training
United States Army
Ft. Leonard Wood, Missouri12.2002
Skills
- Diagnosis and Troubleshooting
- Installation and Repair
- Environmental Health and Safety
- Issue and Problem Resolution
- Attention to Detail
- Preventive Maintenance
- Safety Procedures Adherence
- Mechanical Aptitude
- Inventory Management
- Documentation
Accomplishments
- Army Achievement Medal
- National Defense Service Medal
- Army Service Ribbon
- Overseas Service Ribbon
- Global War on Terrorism Service Medal
- Global War on Terrorism Expeditionary Medal
Timeline
HVAC/Plumber's Apprentice
FCI Aliceville
07.2019 - 06.2023
Associate of Applied Science - HVAC Installation And Repair
Georgia Northwestern Technical College
Associate of Science - Plumbing Technology
Aliceville Apprenticeship
Associate of Science - Fire Fighter I & II, Hazmat
TEEX Fire Training Academy
Heavy Wheeled Operator - Advanced Individual Training
United States Army
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