Tiffany Cournoyer
Eagle,WI
Summary
Quality-focused Nurse Supervisor with excellent unit management skills. Proficient in quality, cost and care standards. Experienced helping staff solve clinical issues and improving resource utilization. Nurse Navigator demonstrates critical thinking, initiative and expertise to assist patients in achieving optimum health, reduced hospitalization and increased quality of life.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Nurse Supervisor/ Nurse Navigator
Illinois Cancer Specialists
11.2021 - Current
- Supervised, directed, and motivated high-quality performance from 18 person nursing staff .
- Investigated and independently resolved complaints from staff, physicians, and patients by leveraging clinical judgment and unit management expertise.
- Developed and implemented quality improvement initiatives to provide best possible patient care and identify and address areas of concern.
- Coordinated appropriate and efficient delivery of healthcare services to promote optimal outcomes by assessing and matching unmet needs with referrals and support services for over 80 patients daily.
- Scheduled appointments, educational meetings, and follow-ups for patients and family members.
- Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction.
- Employed clinical and billing codes expertise to correct billing inconsistencies.
- Worked independently to investigate and resolve issues related to billing disputes and billing inquiries.
- Tracked referral submission during facilitation of prior authorization issuance.
- Contacted insurance companies to obtain prior authorization for medical procedures and medications.
- Trained, evaluated and coached clinical staff to improve performance
- Kept facility in compliance with HIPAA, OSHA and other applicable guidelines
Infusion Nurse
Illinois Cancer Specialists
04.2015 - 11.2021
- Administered IV fluids, medications and chemotherapy through peripherally inserted central venous catheter to support long-term treatment for infections, cancer and kidney problems to 35+ patients daily.
- Counseled patients and caregivers and provided compassionate emotional support.
- Educated patients on proper nutrition and medication side effects.
- Prepared chemotherapy doses and iron infusions for patient treatments as per physicians' orders.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction.
Education
Associate of Applied Science - Nursing
College of Lake County
Grayslake, IL12.2013
Skills
- Clinical management
- Policy updates
- Process improvements
- Schedule Coordination
- Staff leadership
- Electronic charting expertise
- Quarterly Performance Reviews
- Case management
- Patient education and advocacy
- Medication dispensing
- Multidisciplinary team collaboration
- Hiring and recruitment
- Staff Management
- Patient Vitals and Charts
- IV Injections
- Outlook
Certification
BLS certified [2023]
CPR certified [2023]
Chemotherapy Immunotherapy certified [2023]
Timeline
Nurse Supervisor/ Nurse Navigator
Illinois Cancer Specialists
11.2021 - Current
Infusion Nurse
Illinois Cancer Specialists
04.2015 - 11.2021
Associate of Applied Science - Nursing
College of Lake County
BLS certified [2023]
CPR certified [2023]
Chemotherapy Immunotherapy certified [2023]
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