Tiffany Cude
Fate,TX
Summary
Professional with strong background in customer relations and problem-solving. Focused on team collaboration and achieving high-quality results. Skilled in communication, conflict resolution, and adaptability to changing needs. Reliable and flexible, ensuring seamless service delivery and customer satisfaction.
Overview
12
12
years of professional experience
Work History
Marketing Manager
Fan Glam
Rockwall, TX
09.2025 - Current
- Developed and executed comprehensive marketing strategies to enhance brand visibility.
- Led cross-functional teams to launch successful product campaigns, achieving targeted goals.
- Managed digital marketing efforts including SEO and social media campaigns for optimal reach.
- Evaluated campaign performance metrics, providing actionable insights to refine future marketing efforts.
- Managed social media accounts for optimal audience engagement and increased online presence.
Social Media Manager
Organizing Spaces by Kim
Rockwall, TX
04.2024 - 01.2025
- Developed and implemented social media strategies to enhance brand awareness and engagement.
- Managed content calendars across multiple platforms to ensure consistent messaging and timely postings.
- Analyzed performance metrics utilizing analytics tools to refine campaigns and improve outreach efforts.
- Managed multiple social media platforms, ensuring consistent and impactful brand messaging.
Director of Wholesale
Sofia Collections
Houston, TX
01.2024 - 04.2024
- Developed and implemented strategic sales initiatives to expand wholesale accounts.
- Analyzed market trends to inform product assortment and pricing strategies.
- Devised targeted sales programs tailored to specific customer segments, resulting in higher conversion rates and stronger client retention levels.
National Wholesale Director
Brianna Cannon
Plano & Dallas, TX
08.2022 - 12.2023
- Managed all wholesale retailer accounts including placing orders, reorders, returns, damages, and providing marketing materials to promote the products.
- Kept in continuous communication to maintain a close relationship with each buyer/store owner.
- Provided content for social media purposes. Filming, Editing, and Product Descriptions. I primarily worked on Stories and Reels however I have experience in it all.
- Sending weekly newsletter emails for all accounts and potential accounts through OmniSend.
- Set up and take down procedures for market shows/events.
- Managed the Dallas Showroom at the Dallas Market Center. Merchandising, inventory management, building fixtures and product displays, ordering supplies, and housekeeping.
Account Manager / Assistant Member Services Manage
Life Time Fitness Inc.
Oklahoma City, OK and Tampa, FL
06.2014 - 06.2021
- Facilitated the buying experience for potential members and guests
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Documented customer interactions in CRM system for accurate record-keeping.
- Collaborated with team members to improve service delivery processes.
- Trained new hires on customer service protocols and best practices.
- Analyzed customer feedback to identify areas for service improvement.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
High School Diploma -
North Mesquite High School
Mesquite, TX05-2003
No Degree - Business
Blinn College
Brenham, TXSkills
- Proficient in a wide array of programs and apps including but not limited to Canva, Cap Cut, Instagram, Facebook, Shopify, Microsoft Word, Excel, and more
- SEO optimization
- Customer Service Phone and Email communications
- Customer acquisition
- Relationship building
- Social media strategy
- Client relationship building and consistent growth
- Consistent ranked top in sales and customer service metrics
- Customer relationship management (CRM)
- Project management
Timeline
Marketing Manager
Fan Glam
09.2025 - Current
Social Media Manager
Organizing Spaces by Kim
04.2024 - 01.2025
Director of Wholesale
Sofia Collections
01.2024 - 04.2024
National Wholesale Director
Brianna Cannon
08.2022 - 12.2023
Account Manager / Assistant Member Services Manage
Life Time Fitness Inc.
06.2014 - 06.2021
High School Diploma -
North Mesquite High School
No Degree - Business
Blinn College