Tiffany Cuellar
Houston,TX
Summary
Proven leader with a track record of enhancing customer satisfaction and streamlining operations at Family Dollar Stores Inc. Excelled in customer service management and team leadership, significantly improving client relations through effective problem-solving and organizational skills. Demonstrates a strong commitment to continual improvement and a passion for learning, adept at multitasking in fast-paced environments.
Overview
18
18
years of professional experience
Work History
Store Manager
Family Dollar Stores Inc
09.2007 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Starbucks Coffee
HMSHost
09.2006 - 07.2007
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
Education
Sterile Technology - Surgical Instrument
MedVance Institution
Houston, TX2008
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Customer Service Management
- Team Leadership
- Friendly and Positive
- Outstanding communication skills
- Cash Management
- Store Merchandising
Timeline
Store Manager
Family Dollar Stores Inc
09.2007 - Current
Starbucks Coffee
HMSHost
09.2006 - 07.2007
Sterile Technology - Surgical Instrument
MedVance Institution
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