Tiffany Dale
Daphne,AL
Summary
Organized dependable administrative professional with experience in clerical receptionist, unique secretary in office support duties skilled in managing phones, scheduling filing data injury, document preparation, maintaining records and providing professional customer and staff support strong ability to multitask prioritize responsibilities, maintain confidentiality, and communicate effectively in fast pace environments. Dedicated to providing efficient, accurate, and courteous administrative service while supporting daily office operations.
Overview
9
9
years of professional experience
Work History
Counselor
Ruff Wilson Youth Organization Inc.
Daphne, Alabama
06.2026 - Current
- Created individualized support plans aligned with emotional and social needs of participants.
- Guided clients in developing emotion regulation strategies that improved coping skills during distress. on emotion regulation and early signs of distress.
- Provided crisis intervention support during high-stress situations for at-risk youth.
- Coordinated with families to ensure consistent support that enhanced youth well-being.
- Facilitated group discussions that fostered engagement and self-expression, building community among youth.
- Monitored daily routines to maintain safety and well-being, then responded appropriately.
Optician
Baldwin Eye Clinic
Daphne, Alabama
03.2022 - 04.2026
- Interpreted prescriptions and measured facial features to support accurate frame selection.
- Reviewed prescriptions and assessed facial measurements to guide frame recommendations.
- Provided personalized eyewear consultations based on patient needs.
- Offered individualized eyewear consultations aligned with patient preferences.
- Adjusted and repaired eyewear to enhance fit and function for improved patient satisfaction.
- Supported fitting and adjustment of eyeglasses for comfortable wear.
- Improved fit and comfort through precise eyeglass fitting and adjustment.
- Oversaw eyewear adjustments and repairs to uphold high standards of quality service.
- Educated patients on eyewear care and maintenance to support clear vision.
Unit Secretary / Patient Care Technician
Infirmary Health, Thomas Hospital
Fairhope, AL
04.2021 - 03.2022
- Handled patient paperwork and kept medical records accurate and organized.
- Supported communication between healthcare staff and patients to keep care needs clear.
- Set appointments and arranged patient transportation.
- Responded to call lights and completed clerical duties to support timely care and smooth shift handoffs.
- Coordinated daily department schedules, balancing appointments and staffing to optimize workflow.
- Updated schedules, resolved conflicts, and protected workflow continuity.
- Communicated schedule changes to staff, supervisors, and outside contacts.
- Prioritized and organized tasks to meet service goals efficiently.
- Proposed practical ideas and solutions to enhance team collaboration and patient outcomes.
- Worked with diverse coworkers to meet goals and resolve product and service issues.
Medical Assistant
Urgent Care by the Bay
Daphne, Alabama
09.2020 - 03.2021
- Answered phone calls, verified medical insurance, and triaged patients to ensure timely care.
- Removed sutures, administered injections, performed ear irrigation, assisted with X-rays, and restocked exam rooms.
- Collected and recorded patient medical histories accurately.
- Supported patient intake and registration, enhancing overall patient experience.
- Prepared examination rooms and maintained a clean workspace, facilitating smooth patient visits.
- Prepared client documents for company records and compliance review.
- Worked with staff to resolve document errors and delays.
- Followed company procedures to prepare complete, accurate submissions.
- Maintained confidential files and protected sensitive client information.
- Trained new staff on preparation steps and office standards.
- Reviewed work orders to determine type and quantity of materials needed for each production batch.
- Supported team goals by rotating production lines and daily duties to meet demand.
- Used daily system logs to document production information and discuss issues with management.
Caregiver
Synergy Homecare
Daphne, Alabama
11.2018 - 12.2018
- Home management and care planning, prescription medication management, help with personal hygiene and care, assist with meals and nutrition, help with mobility, Coordinated transportation for clients to appointments and activities to promote independence.
- Assisted clients with daily living activities, promoting personal hygiene and comfort.
- Administered medication and tracked health changes for clients.
- Delivered companionship and emotional support, fostering client well-being.
Front Desk
Holiday Inn Express
Fairhope, Alabama
05.2018 - 11.2018
- Oversaw front office operations to ensure seamless daily functions and maintain high standards of service.
- Managed front office reception by greeting guests, offering beverages, answering phones, handling company inquiries, and sorting and distributing mail to create a welcoming environment.
- Developed solutions to enhance team performance and achieve project goals.
- Collaborated with diverse coworkers to achieve goals and resolve product and service-related issues.
Patient Transporter
Thomas Hospital
Fairhope, Alabama
10.2017 - 02.2018
- Facilitated patient transport by assisting with vehicle entry/exit, lifting between beds, and moving to treatment areas and operating rooms using wheelchairs or movable beds.
- Transported patients safely between departments and facilities.
- Supported medical staff during patient transfers, prioritizing patient comfort and safety.
- Ensured cleanliness and organization of transport equipment and vehicles to promote a safe environment.
Education
High School Diploma -
Daphne High School
Daphne, Alabama01-2010
Some College (No Degree) - Medical Assistant
Fortis College
Foley, AlabamaSome College (No Degree) - EMT-STC
Coastal Alabama Community College
Fairhope, ALSkills
- Crisis intervention
- Youth engagement
- Adolescent counseling
- Emotional support
- Care planning
- Patient engagement
- Communication skills
- Active listening
- Conflict resolution
- Ethical counseling
- Safety monitoring
- Health documentation oversight
- Record management
- Appointment scheduling
- Referral processing
- Patient coordination
- Insurance verification
- Data entry
- Chart filing
- File organization
- Scanning documents
- Document transmission
- Billing coordination
- Administrative support
- Session scheduling
- Time management
- Adapts under pressure
- Self-motivation
- Microsoft Office
- Session scheduling
Timeline
Counselor
Ruff Wilson Youth Organization Inc.
06.2026 - Current
Optician
Baldwin Eye Clinic
03.2022 - 04.2026
Unit Secretary / Patient Care Technician
Infirmary Health, Thomas Hospital
04.2021 - 03.2022
Medical Assistant
Urgent Care by the Bay
09.2020 - 03.2021
Caregiver
Synergy Homecare
11.2018 - 12.2018
Front Desk
Holiday Inn Express
05.2018 - 11.2018
Patient Transporter
Thomas Hospital
10.2017 - 02.2018
High School Diploma -
Daphne High School
Some College (No Degree) - Medical Assistant
Fortis College
Some College (No Degree) - EMT-STC
Coastal Alabama Community College