Tiffany Darden
South Portland,ME
Summary
Knowledgeable and dedicated professional with extensive experience in customer service and office settings. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Direct Care Provider
Life Steps Of Wyoming
Sheridan, WY
08.2020 - 03.2021
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Assisted patients with self-administered medications.
- Entertained, conversed and read aloud to keep patients mentally alert.
- Documented vitals, behaviors and medications in client medical records.
- Helped with home management tasks, meal preparation, grocery shopping and routine cleaning.
- Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
- Evaluated client progress toward established annual and quarterly goals.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Lead Purchasing Agent
JCM Industries
Nash, TX
02.2016 - 05.2020
- Maintained complete documentation and records of all purchasing activities.
- Maintained consistent email communication with stores and suppliers to confirm and track orders and verify price revisions on purchase orders.
- Performed monthly reconciliation of open purchasing orders.
- Communicated with vendors regarding inventory needs and negotiated prices to maintain profit margins.
- Computed and created purchase orders in system to monitor stock levels, verify purchase requisitions and expedite customer orders.
- Solved diverse supply chain problems involving numerous sources, logistics and scheduling factors.
- Adjusted procedures to maximize department effectiveness.
- Administered project-based data entry assignments within software database for accurate record-keeping.
1st Assistant Manager
Cato Fashions
Texarkana, TX
01.2014 - 01.2016
- Upheld company customer service standards to provide customers with outstanding service and friendly environment.
- Acted as in-store sales leader and maintained strong presence on floor to build relationships with customers, support and develop team and increase revenue.
- Handled customer service by dealing with complaints, organizing stock and answering customer questions.
- Maintained, cleaned and organized store to provide positive shopping experience for customers and inspiring workplace for team members.
- Trained employees in suggested selling and merchandising techniques to obtain monthly sales quotas.
- Liaised with retail manager to cultivate and maintain positive and uplifting work environment and family-centric culture.
- Controlled operational compliance, safety and business standards to maximize efficiency and comply with corporate policy.
- Controlled store inventory and reviewed cash handling and operations reports.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Customer Service Representative
Vertical Alliance Group
Texarkana, TX
01.2010 - 01.2014
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained clients' Learning Management Systems.
- Completed data entry tasks with accuracy and efficiency.
Secretary
Teton Industrial Construction
Foreman, AR
01.2008 - 01.2010
- Answered multi-line phone system and greeted callers enthusiastically.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Completed accurate daily report documents, memos and invoices.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and quality control data.
- Completed data entry tasks with accuracy and efficiency.
- Scanned documents and saved in database to keep records of essential organizational information.
Education
Technical Certificate - Office Careers
Texarkana College
Texarkana, TX2007
Skills
- Issue and Complaint Resolution
- Data Entry and Maintenance
- Efficient and Detail-Oriented
- Customer Service and Assistance
- Computer Proficiency
- Cash Handling and Reconciliation
- Document and File Management
- Multitasking and Time Management
- Strong Organizational Skills
Certification
- CAP - Certified Administrative Professional
Timeline
Direct Care Provider
Life Steps Of Wyoming
08.2020 - 03.2021
Lead Purchasing Agent
JCM Industries
02.2016 - 05.2020
1st Assistant Manager
Cato Fashions
01.2014 - 01.2016
Customer Service Representative
Vertical Alliance Group
01.2010 - 01.2014
Secretary
Teton Industrial Construction
01.2008 - 01.2010
Technical Certificate - Office Careers
Texarkana College
- CAP - Certified Administrative Professional
Similar Profiles
Melissa WinnMelissa Winn
Family Nurse Practitioner at Wyoming Life Resource Center, State of WyomingFamily Nurse Practitioner at Wyoming Life Resource Center, State of Wyoming
Danielle MonroeDanielle Monroe
Office Administrator at Life Steps LLCOffice Administrator at Life Steps LLC
Lisa Van DortLisa Van Dort
Childcare Specialist at Charleston County First Steps Program/Dorchester County First Steps ProgramChildcare Specialist at Charleston County First Steps Program/Dorchester County First Steps Program