Veronica Aguilar Lara
Los Angeles,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Skilled at building relationships with employees across all levels of an organization. Now looking to secure a position with a company that promotes growth and advancement. Where my knowledge, dedication and skills can be effectively utilized.
Overview
9
9
years of professional experience
Work History
ECM/CS -Lead Care Manager
Life Steps USA
03.2024 - Current
- Responsible for developing and monitoring the member's care plan
- Responsible for revising member's care plan and updating it monthly with the most up-to-date information.
- Promote, coordinate, and tailor services to meet identified needs.
- Coordinate with external entities providing members with some level of care.
- Coordinate with primary care providers, specialists, behavioral health, community-based long-term services and support needs, and oral health providers involved in the care of the member.
- Submit claims to Managed Care Plans (MCP's) for all member services when required.
- Connect members to housing resources and housing navigation.
- Help members become document-ready and connected to resources such as Cal Fresh,SSI, andGR.
- Complete screenings and assessments to identify housing needs and factors contributing to housing instability.
- Responsible for a 30-member caseload.
ECM - Lead Care Manger
Chater Health
05.2023 - 12.2023
- Participate in the development of clinical strategic and operational plans along with social workers, and medical providers and provide leadership needed to achieve medical goals
- Complete timely reports and coordinate with insurance companies for approval and authorization
- Oversee services and health action plan implementation, monitor treatment adherence, and help with medication management
- Coordinate with hospital staff on discharge plans
- Use motivational interviewing,trauma-informed care, and harm-reduction approaches
- Connect the patient to other social services and support that the patient may need, including transportation
- Advocate on behalf of patients with health care professionals.
- Responsible for a 45-member caseload.
FORENSIC CASE MANAGER
PROJECT 180
01.2020 - 06.2022
- Assist with crisis interventions
- Accompany and provide support to clients when accessing services in the community (as needed)
- Participate, coordinate and implement cooperative arrangements and/or team conferences with various inter-disciplinary team members in the development and implementation of client treatment and aftercare plans
- Coordinate services with various public and private community health, mental health, and social service agencies to ensure appropriate services for clients
- Transport client(s) to connect with necessary community resources.
DISPATCHER
RAPID LOGISTICS/AMAZON
10.2017 - 03.2019
- Supervised 90 drivers while they completed their deliveries
- Completed weekly schedules for drivers and dispatchers
- Assign work vehicles and onboard equipment to operators to ensure the most efficient delivery schedule
- Maintain/update management payroll reports.
CAST MEMBER
CINEPOLIS
06.2015 - 10.2017
- Part of the kitchen staff, box office and concession stand
- In box and concession, I was a cashier and attended guest and helped them have a positive experience.
Education
Psychology BA -
California State University Los Angeles
Los Angeles, CAAA Psychology -
East Los Angeles College
East Los Angeles, CASkills
Computer Skills
Power Point, Microsoft Word, Excel, Outlook, SPSS,
Health Insurance Portals:
Blueshield, Anthem Health Care , LA-Care, Healthnet and LAHS Clarity, Avility, Champ, My Unity, and SPRITE
Skills
Customer Service, Training skills, Service planning
Service Coordination, HIPAA Guidelines, Discharge Planning
Case assessments,Patient Education, Care Planning, Medication reviews
References
References upon request.
Languages
Spanish
Native or Bilingual
Timeline
ECM/CS -Lead Care Manager
Life Steps USA
03.2024 - Current
ECM - Lead Care Manger
Chater Health
05.2023 - 12.2023
FORENSIC CASE MANAGER
PROJECT 180
01.2020 - 06.2022
DISPATCHER
RAPID LOGISTICS/AMAZON
10.2017 - 03.2019
CAST MEMBER
CINEPOLIS
06.2015 - 10.2017
Psychology BA -
California State University Los Angeles
AA Psychology -
East Los Angeles College
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