Tiffany Davis
Austin,TX
Summary
Experienced Insurance Specialist successful at managing high caseloads in fast-paced environments. Organized, driven and adaptable with excellent planning and problem-solving abilities. Offering 10+ years of experience and willingness to take on any challenge.
Overview
16
16
years of professional experience
Work History
Insurance Specialist
Kids Dental Smiles
07.2018 - Current
- Enhanced customer satisfaction by addressing insurance-related inquiries and resolving issues promptly.
- Processed eligibility and benefits verification and authorization requests for dental and orthodontics.
- Followed up on denials, late payments, extensions and other special circumstances.
- Achieve pre_authorizations to enable timely patient procedures for dental, IV Sedation and Hospital.
- Answer phones and schedule appointments and answer any questions asked.
Insurance Verification Specialist
Austin Oral Surgery
07.2013 - 07.2015
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Updated patient records with accurate, current insurance policy information.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Trained new employees
Patient Care Coordinator
Lakeway Orthodontics
07.2012 - 07.2013
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Posted accounts receivables
- Completed monthly reports including insurance aging reports
Treatment Coordinator
Rising Stars
10.2010 - 07.2012
- Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
- Increased case acceptance rates through persuasive presentation of treatment options and benefits.
- Explained treatment choices to patients and helped determine best options.
- Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
- Posted accounts receivables
- Trained new employees
Treatment Coordinator
Anderson Dental Clinic
09.2008 - 10.2010
- Explained treatment choices to patients and helped determine best options.
- Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
- Researched billing issues, scheduled appointments and verified insurance coverage.
- Educated patients on dental benefits and coordinated proper payment with insurance companies.
- Prepared daily, end of month and insurance aging reports
Education
No Degree - Medical Assisting
National Institute of Technology
Austin, TXHigh School Diploma -
Lake Travis High School
Lakeway, TX05.2003
Skills
- Claims Management
- Insurance law knowledge
- Customer Service
- Client Relations
- Dolphin and Dentrix Software
- Skilled in MS Word
- Insurance billing and claims
Timeline
Insurance Specialist
Kids Dental Smiles
07.2018 - Current
Insurance Verification Specialist
Austin Oral Surgery
07.2013 - 07.2015
Patient Care Coordinator
Lakeway Orthodontics
07.2012 - 07.2013
Treatment Coordinator
Rising Stars
10.2010 - 07.2012
Treatment Coordinator
Anderson Dental Clinic
09.2008 - 10.2010
No Degree - Medical Assisting
National Institute of Technology
High School Diploma -
Lake Travis High School
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